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“Customer Experience is not just about

passion. It is about profitable results.”

~Lior Arussy

Strativity Group Launches Customer Experience Management Academy – Online Learning Series

Posted: Jan 27, 2009 by Lacey Stephen

Online CEM curriculum to deliver cost-effective customer experience training

Orlando, FL January 27, 2009 – Strativity Group, Inc., a customer experience research and consulting firm, announced today the launch of its Customer Experience Management Academy, a six (6) part online learning series dedicated to providing business professionals with the knowledge they need to design and deploy effective customer experience strategies. This series will deliver cost effective learning opportunities to the growing ranks of customer experience professionals worldwide.

“Unlike single-topic webcasts, the CEM Academy series encompasses a comprehensive range of topics utilizing a strategic framework and roadmap to teach participants how to design and deliver differentiated customer experiences,” said Lior Arussy, President of Strativity Group, Inc. “Following the success of our CEM Certification program, we are delighted to introduce this convenient and cost effective learning alternative to meet the demanding needs of busy CE professionals worldwide.”

The CEM Academy series will offer a total of six (6) online learning sessions. The learning sessions will be scheduled between March and August 2009 and will deliver a holistic approach to customer experience strategy development and management. Individual sessions will be recorded and saved allowing registrants to view them at a later date if they missed the live broadcast. Some of the topics that will be covered include:

  • Innovating the Customer Experience – March 6, 2009
  • Economics of Customer Experience – April 6, 2009
  • Employees’ Experience – Engagement and Excellence – May 1, 2009
  • Cross functional Cooperation – June 5, 2009
  • Measuring The Customer Experience – July 10, 2009
  • Building Internal CE Leadership – August 7, 2009

Each online session includes tools, templates, best practices and case studies for customer experience design and deployment. Additionally, at the conclusion of each session there will be a question and answer period allowing participants to ask questions and discuss their unique challenges with regards to the material.

Participants will receive:

  • Access to six (6) live broadcasts
  • Access to more than 50 tools and templates to be used internally within their organization
  • The opportunity to ask questions or discuss unique challenges during the question and answer period
  • One full year of access to the recorded sessions

Registration to attend all six (6) online learning sessions is $700 per person.
Registration to participate in individual sessions is $125 per person, per session.

Your satisfaction with our online learning series is very important to us, and 100% guaranteed. If for any reason you are not satisfied with the CEM Academy online learning series, contact us within 30 days from the date of the session to receive a full refund of your session registration fees.

About Strativity Group, Inc.

Strativity Group, Inc. is a global customer experience research and consulting firm which assists organizations with the creation of differentiating experiences and profitable customer relationships. Utilizing research, consulting, education and communication programs, Strativity creates and implements customer experience strategies for its clients. At the core of its methodology is the development of action plans that are used to drive organizational change.

Strativity Group, Inc. works with Global 2000 companies as well as emerging businesses around the world. Our clients include Akibia, American Management Association, AMO, Capital One, CATIC, Circle K, CA, Crowne Plaza Hotels & Resorts, Dimension Data, DVTEL, FedEx, Herbalife, ICMI, Honeywell, Jacada, Lockheed Martin, Nokia, Nordea, Nortel, RightNow Technologies, Sage, SAP, Seagate Technology, Siemens, The Fund, University of Pennsylvania, Verint Systems and Wyeth.

CONTACT:

Strativity Group Inc.
David Swan
(201) 843-1315 ext. 1004
davids@Strativity.com