New Forum Will Provide Benchmark Surveys, Case Studies and Member Networking for Executives Looking to Better Manage Customer Experiences and Relationships.
New York, NY September 5, 2006 — Strativity Group (www.strativity.com), a leading Customer Experiences research and consulting firm, announced today the launch of SelectCustomerForum.com, the first executive exchange forum aimed at senior executives looking to delve into issues of customer strategies. The site offers exclusive benchmarking surveys and case studies based around customer experiences and loyalty. With membership geared towards high level managers and executives entrenched in customer management, the forum will enable companies to leverage the collective intelligence of all members to create lasting profitable customer relationships.
SelectCustomerForum, is led by an elite advisory board which include executives from Lockheed Martin Global, Inc., FedEx EMEA, Capital One Canada, HomeBanc and CATIC.
Looking to attract high level executives and corporate decision makers SelectCutomerForum.com is an invite only executive forum. Ideal members have cross functional customer relations responsibility within their organization to garner insights from. Additionally, the SelectCustomerForum members will participate in four exclusive research studies a year to benchmark trends and best practices as well as share insights and ideas through discussion forums.
Strativity Group, who counts Honeywell, SAP, Computer Associates, Lockheed Martin, Siemens, Wyeth, American Management Association and The University of Pennsylvania among its clientele, designed SelectCustomerForum to address the needs of executives to build solid customer strategies based on expertise and experience.
“In today’s competitive business climate, too many companies seek better ways to build customer relationships through experiences” said Lior Arussy, CEO of Strativity Group. “With SelectCustomerForum, we look to create an online community where the customer experience, relationships and loyalty can be benchmarked, discussed and shared among executives for whom understanding their customer is of primary importance for their job function.”
As part of membership, SelectCustomerForum members will receive exclusive access to benchmarking reports – 4 reports with over 200 benchmark elements as well as case studies and white papers. Members are able to raise individual topics of concern for their organization to gain insights from other members who have handled similar issues.
To learn more about SelectCustomerForum.com and to speak with Strativity Group CEO Lior Arussy please contact Neil Steinberg at 212.999.5585 x 209 or at [email protected].
About Strativity Group, Inc.
Strativity Group, Inc. is a global consulting firm advising organizations on creating lasting, profitable relationships with their customers and employees through the transformation of their strategies and execution to revolve around the customer experience. Customer Experience Management (CEM) strategies enable companies to create true competitive advantage by moving the strategic focus from product to customer.
Strativity Group, Inc. works with both Global 2000 companies as well as emerging businesses around the world. Our clients include Nokia, Computer Associates, SAP, American Management Association, Seagate Technology, Honeywell, Siemens, Dimension Data, FedEx, CATIC, Circle K, University of Pennsylvania, The Fund, Capital One, Jacada, Wyeth, Sage, Herbalife, Akibia, National, Lockheed Martin, Crown Plaza Hotels & Resorts and Nordea.