Report addresses how companies can ensure every employee knows their role in creating superior customer experience
Hackensack, NJ (PRWEB) December 17, 2014
Strativity Group, a global customer experience transformation firm, is listed in the December 2014 Forrester Research, Inc. report, The Customer Experience Curriculum, as one of the companies that was interviewed.
The report states: “All employees need to understand what customer experience is, what the company’s vision for its intended experience is, and how they contribute to the intended experience.”
Strativity’s classic and customizable customer experience training programs have been delivered to over 375,000 employees in 21 countries for organizations in the retail, utilities, financial services, automotive, healthcare and business to business industries.
“Customer Experience Management affects all aspects of a business and is, therefore, the responsibility of every employee,” says Strativity President, Lior Arussy. “Our programs activate employees at all levels of an organization and encourage personal responsibility for every customer’s experience of a brand.”
For more information about Strativity’s customer experience and training services, contact [email protected], 201-808-8500.
About Strativity Group, Inc.
Strativity Group, Inc. is a global Customer Experience transformation firm. We define success by a single word: EXECUTION. Our holistic, integrated approach is unique and allows us to deliver exceptional performance, experiences and results for our clients. Our work spans multiple industries with clients that include: FedEx, Royal Mail, Mercedes-Benz, Capital One, Sage, and more. We have conducted over 150 transformation projects, impacting an estimated 220 million customers and 375,000 employees in 21 countries. For more information, visit https://strativity.com.