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“Customer Experience is not just about

passion. It is about profitable results.”

~Lior Arussy

Strativity’s Lior Arussy Delivers Keynote at 2015 Connected Consumer Conference

Posted: Mar 17, 2015 by K. Sirimoglu

CRMXchange presents an in-depth online educational event that examines the latest trends and strategies: “Shaping the Journey of the Connected Customer”, March 16-19, at http://www.ecrmevents.com.  View Keynote

This complimentary virtual conference spotlights proven best practices for building customer loyalty by employing better engagement techniques and increasing retention via improved personalization technologies. It incorporates a series of online live webcasts structured to benefit contact center leaders at all levels, helping supervisors, managers, director and C-level executives build advocacy and achieve improved results by:

1. Learning how to reduce customer effort

2. Understanding how to anticipate customer’s needs and provide proactive solutions to meet them

3. Exploring the deployment of improved customer support tools, including upgraded self-service options and solutions to build an effective knowledge foundation

4. Establishing new metrics to ensure consistent high quality service

The keynote presentation: Next Generation Customer Journey Mapping – Actionable, Results-Driving Tools will be delivered by Lior Arussy, one of the world’s top authorities on customer experience and customer-centric transformation. Mr. Arussy is the founder of Strativity Group, a global customer experience research and consulting firm which helps clients create delightful customer experiences and execute profitable customer strategies.

If registrants are unable to attend the live events or visit the exhibits in real time, all webcasts and other event activities will remain available at www.ecrmevents.com for seven days afterward. There is no cost to attend this conference. For more information please visit http://www.ecrmevents.com. For more information about this or other virtual conferences presented by CRMXchange, contact info@crmxchange.com or call 941-702-8389.