The Intersection of Human Resources & Customer Experience – Observations from Recent Industry Conferences20190227160238

The Intersection of Human Resources & Customer Experience – Observations from Recent Industry Conferences

We recently participated in two industry conferences hosted by Consero – one for Learning & Development (L&D) executives, the other for Custom...
An Expert Consultant on Persevering Through Tough Times and Why Failure is an Essential Part of Life20180130195015

An Expert Consultant on Persevering Through Tough Times and Why Failure is an Essential Part of Life

Thrive.com Jan. 30, 2018 When you have the opportunity to ask some of the most interesting people in the world about their lives, sometimes the most f...
Why Gratitude Is As Important As Revenue20171122141335

Why Gratitude Is As Important As Revenue

www.chiefexecutive.net In business, there are two things you can’t have enough of. The first one is obvious and known to all: revenues. Ask any busine...
#CustomerExperienceFAIL: How You Recover is Critically Important to Your Business20150608184519

#CustomerExperienceFAIL: How You Recover is Critically Important to Your Business

with Ari Ashkenas It’s never good news when an organization drops the ball during an interaction with their customer, but in reality this happen...
Emotional Connections are the Icing on the CX Cake20150520194940

Emotional Connections are the Icing on the CX Cake

I just returned from a great couple of days in San Diego at a Customer Experience conference.  Even if the conference had only been so-so, it would be...