The Intersection of Human Resources & Customer Experience – Observations from Recent Industry Conferences20190227160238
The Intersection of Human Resources & Customer Experience – Observations from Recent Industry Conferences
Andrew McInnesFebruary 27, 2019Business, connections, Customer Experience, CX, Employee Engagement0 comments
We recently participated in two industry conferences hosted by Consero – one for Learning & Development (L&D) executives, the other for Custom...
An Expert Consultant on Persevering Through Tough Times and Why Failure is an Essential Part of Life20180130195015
An Expert Consultant on Persevering Through Tough Times and Why Failure is an Essential Part of Life
Lior ArussyJanuary 30, 2018Business, expectations, Next Is Now, recovery, Strategy, Values0 comments
Thrive.com Jan. 30, 2018 When you have the opportunity to ask some of the most interesting people in the world about their lives, sometimes the most f...
Why Gratitude Is As Important As Revenue20171122141335
Lior ArussyNovember 22, 2017Business, Culture, Customer Experience, CX, CXUPDATE, emotional, Employee Engagement, Loyalty, Purpose, Strategy0 comments
www.chiefexecutive.net In business, there are two things you can’t have enough of. The first one is obvious and known to all: revenues. Ask any busine...
#CustomerExperienceFAIL: How You Recover is Critically Important to Your Business20150608184519
Wayne MorrisJune 8, 2015Business, connections, Culture, custexp, customer, Customer Centricity, Customer Experience, Customer Satisfaction, Customer Touchpoints, CX, CXUPDATE, emotional, emotional connections, expectations, recovery0 comments
with Ari Ashkenas It’s never good news when an organization drops the ball during an interaction with their customer, but in reality this happen...
Emotional Connections are the Icing on the CX Cake20150520194940
MarketingMay 20, 2015Business, connections, Culture, custexp, customer, Customer Experience, Customer Satisfaction, CX, CXUPDATE, emotional, emotional connections, Exceptional, Exceptionalize It, expectations, love my customer, satisfaction0 comments
I just returned from a great couple of days in San Diego at a Customer Experience conference. Even if the conference had only been so-so, it would be...