The Intersection of Human Resources & Customer Experience – Observations from Recent Industry Conferences20190227160238

The Intersection of Human Resources & Customer Experience – Observations from Recent Industry Conferences

We recently participated in two industry conferences hosted by Consero – one for Learning & Development (L&D) executives, the other for Custom...
The Spirit of Giving20161220170030

The Spirit of Giving

One of the greatest aspects of working at Strativity is having the opportunity to give back and make a difference in people’s lives.  It allows us to ...
#CustomerExperienceFAIL: How You Recover is Critically Important to Your Business20150608184519

#CustomerExperienceFAIL: How You Recover is Critically Important to Your Business

with Ari Ashkenas It’s never good news when an organization drops the ball during an interaction with their customer, but in reality this happen...
Emotional Connections are the Icing on the CX Cake20150520194940

Emotional Connections are the Icing on the CX Cake

I just returned from a great couple of days in San Diego at a Customer Experience conference.  Even if the conference had only been so-so, it would be...