The Intersection of Human Resources & Customer Experience – Observations from Recent Industry Conferences20190227160238
The Intersection of Human Resources & Customer Experience – Observations from Recent Industry Conferences
We recently participated in two industry conferences hosted by Consero – one for Learning & Development (L&D) executives, the other for Custom...
The Spirit of Giving20161220170030
The Spirit of Giving
One of the greatest aspects of working at Strativity is having the opportunity to give back and make a difference in people’s lives. It allows us to ...
#CustomerExperienceFAIL: How You Recover is Critically Important to Your Business20150608184519
#CustomerExperienceFAIL: How You Recover is Critically Important to Your Business
June 8, 2015Business, connections, Culture, custexp, customer, Customer Centricity, Customer Experience, Customer Satisfaction, Customer Touchpoints, CX, CXUPDATE, emotional, emotional connections, expectations, recovery0 comments
with Ari Ashkenas It’s never good news when an organization drops the ball during an interaction with their customer, but in reality this happen...
Emotional Connections are the Icing on the CX Cake20150520194940
Emotional Connections are the Icing on the CX Cake
May 20, 2015Business, connections, Culture, custexp, customer, Customer Experience, Customer Satisfaction, CX, CXUPDATE, emotional, emotional connections, Exceptional, Exceptionalize It, expectations, love my customer, satisfaction0 comments
I just returned from a great couple of days in San Diego at a Customer Experience conference. Even if the conference had only been so-so, it would be...