How to Tame a Volatile Stock Market? Invest in Customer Experience.20180530113139

How to Tame a Volatile Stock Market? Invest in Customer Experience.

The stock market hasn’t been this volatile since the 2008-2009 Financial Crisis. Risks of a trade war, higher oil prices, rising interest rates, and o...
Strativity Unveils A New Solution To Accelerate Organizational Transformation20180517110506

Strativity Unveils A New Solution To Accelerate Organizational Transformation

Future Ready Impact™ is designed to help employees and managers assess and build their change resilience to accelerate and grow employee experiences a...
An Invitation to Love The Future20180507160742

An Invitation to Love The Future

Dear Friends, Colleagues and fellow proponents of change: On May 15 my new book Next Is Now – 5 Steps For Embracing Change will be released.  I dedica...
Why Exceptional Patient Experience is Critical to the Health of Healthcare20180411124147

Why Exceptional Patient Experience is Critical to the Health of Healthcare

As the healthcare industry increases digital touchpoints and capabilities, healthcare consumers are becoming more engaged and are demanding an improve...
Are You Creating Experiences Worth Sharing?20180122211337
How to Select a Customer Experience Consultant – Part 120180118181845

How to Select a Customer Experience Consultant – Part 1

The proliferation of firms and individuals offering customer experience consulting services makes it difficult for organizations to make the right sel...
Pride the Foundation of Exceptional Performance20171115184818

Pride the Foundation of Exceptional Performance

What is pride? How do you know someone has it? For many, pride is a sort of a feeling, a state of mind, an undefined emotion that might be identified ...
The NFL Has Entered the Culture War: Is Your Brand Next? Ad Age 10.17.1720171017193202

The NFL Has Entered the Culture War: Is Your Brand Next? Ad Age 10.17.17

Jason BurnhamOctober 17, 2017, , , , , 0 comments
Brands are playing an increasing role in our escalating culture wars, with the NFL only the latest to find itself on the frontlines. Don’t be fo...
A Family Tree to Take Your Journey Maps from Macro to Micro20170927155558

A Family Tree to Take Your Journey Maps from Macro to Micro

This blog is for CX professionals who 1) have multiple journey maps and 2) need a structure to connect them. Remember that neighborhood kid who always...
Feeling Good at the Farmers Market20170921080137

Feeling Good at the Farmers Market

AJ BartholomewSeptember 21, 2017, , , 0 comments
I don’t find shopping to be an enjoyable pastime. It’s usually a stressful and time-consuming experience. I can’t always find what I want, help can be...
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