Strativity Unveils A New Solution To Accelerate Organizational Transformation20180517110506

Strativity Unveils A New Solution To Accelerate Organizational Transformation

Future Ready Impact™ is designed to help employees and managers assess and build their change resilience to accelerate and grow employee experiences a...
An Invitation to Love The Future20180507160742

An Invitation to Love The Future

Dear Friends, Colleagues and fellow proponents of change: On May 15 my new book Next Is Now – 5 Steps For Embracing Change will be released.  I dedica...
The Secret to Transformation Success: Let Go!20180424150619

The Secret to Transformation Success: Let Go!

The CEO Magazine   Organizations and executives crave predictability and consistency. Bearing the burden of accountability to stockholders and st...
Creating a Patient-Centric Culture, an NHS Elect Interview with Strativity’s Steven Walden20180410090220

Creating a Patient-Centric Culture, an NHS Elect Interview with Strativity’s Steven Walden

By Steven Walden, Strativity Group  Sue Kong, Director at NHS Elect had the pleasure to interview Steven Walden, UK Managing Director of Strativity Gr...
How to Select a Customer Experience Consultant – Part 120180118181845

How to Select a Customer Experience Consultant – Part 1

The proliferation of firms and individuals offering customer experience consulting services makes it difficult for organizations to make the right sel...
Four Strategic Questions to Ask Before Your Digital Transformation20180112223951

Four Strategic Questions to Ask Before Your Digital Transformation

First posted at www.Chiefexectutive.net Digital transformation is high on executives’ agendas for 2018. Many have started the move and are investing m...
The Real Reason Your Strategy Will Fail20171020134902

The Real Reason Your Strategy Will Fail

November/December 2017 Chief Executive Magazine THE DEADLINE TO COMPLETE the merger of two global health care companies was approaching. We were on a ...
#CustomerExperienceFAIL: How You Recover is Critically Important to Your Business20150608184519

#CustomerExperienceFAIL: How You Recover is Critically Important to Your Business

with Ari Ashkenas It’s never good news when an organization drops the ball during an interaction with their customer, but in reality this happen...
When & Why To Part Ways With a Customer20150213181020

When & Why To Part Ways With a Customer

  Read Lior Arussy’s article “How and Why to Part Ways With a Customer” appearing February 13, 2015 on HBR.Com. When & Why ...