How to Select a Customer Experience Consultant – Part 120180118181845

How to Select a Customer Experience Consultant – Part 1

The proliferation of firms and individuals offering customer experience consulting services makes it difficult for organizations to make the right sel...
Using Behavioral Economics to turn Irrational Decision-Making into Exceptional Customer Experiences20171023171804

Using Behavioral Economics to turn Irrational Decision-Making into Exceptional Customer Experiences

Richard H. Thaler of the University of Chicago, my Managerial Decision-Making Professor when I was in business school at Chicago Booth, was awarded th...
The Real Reason Your Strategy Will Fail20171020134902

The Real Reason Your Strategy Will Fail

November/December 2017 Chief Executive Magazine THE DEADLINE TO COMPLETE the merger of two global health care companies was approaching. We were on a ...
Customer Relationship Status: “It’s Complicated”20150210181930

Customer Relationship Status: “It’s Complicated”

Strativity Group Inc. releases the results of a recent CX Pulse survey measuring the relationship between organizations and their customers   Des...