Customer Journey Management: Keeping Your CX on Track20191209000021

Customer Journey Management: Keeping Your CX on Track

Customer journey management is one of the best methods an organization can use to continuously improve customer experience (CX).  Unfortunately, many ...
CX Consulting 101 – Top Principles of Customer Experience Design20191125180112

CX Consulting 101 – Top Principles of Customer Experience Design

Throughout Strativity’s 17+ years in CX consulting, we’ve developed fundamental principles and frameworks to help our clients avoid roadblocks and acc...
CX Consulting 101 – Using CX Research to Understand Your Current State20191121001954

CX Consulting 101 – Using CX Research to Understand Your Current State

Throughout Strativity’s 17+ years in CX consulting, we’ve developed fundamental principles to help our clients avoid roadblocks and accelerate success...
[Webinar] How Companies Can Connect EX + CX to Achieve Greater Business Impact20191120010528

[Webinar] How Companies Can Connect EX + CX to Achieve Greater Business Impact

Strativity TeamNovember 20, 2019, , 0 comments
It takes a cohesive, engaged, and empowered team to bring any customer experience to life. Yet too often, organizations fail to tap into the valuable ...
How to Write a Great Customer Experience RFP20191111224417

How to Write a Great Customer Experience RFP

Whether you’re writing a Customer Experience RFP, Employee Experience RFP, Organizational Transformation RFP, or any other, our template will sa...
CX Consulting 101 – How to Align Your Organization to Activate Change20191018200243

CX Consulting 101 – How to Align Your Organization to Activate Change

Throughout Strativity’s 17+ years in CX consulting, we’ve developed fundamental principles to help our clients avoid roadblocks and accelerate success...
7 Tips to Unite Teams Around Your Customer Experience Strategy20191016073018

7 Tips to Unite Teams Around Your Customer Experience Strategy

The first key to delivering exceptional experiences is, no surprise, an exceptional customer experience strategy — the kind of strategy that brings cr...
Forrester’s Evaluation of CX Strategy and Business Transformation Providers20190611101650

Forrester’s Evaluation of CX Strategy and Business Transformation Providers

Forrester Research recently released its first in-depth evaluation of customer experience (CX) consulting firms, The Forrester Wave™: CX Consulting Pr...
5 Key CX Takeaways from the Medallia Experience Conference20190610153228

5 Key CX Takeaways from the Medallia Experience Conference

Last week, LRW-CX and Strativity teamed up to sponsor Medallia’s annual Experience event, where roughly 2,000 experience management professionals from...
Before & After Design Thinking20190329155734

Before & After Design Thinking

Peter HaidMarch 29, 2019, 0 comments
It’s not uncommon that I hear clients ask for clarity around what Design Thinking is all about. Some of them hear the buzzword and leave it at that, w...
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