Contact Centers and Coronavirus: 5 Ways to Adapt and Find Future Gains20200330133144
Contact Centers and Coronavirus: 5 Ways to Adapt and Find Future Gains
The rapid onset and spread of COVID-19 has disrupted the world we live in. We’re all pulling together in this moment to protect our health, our loved ...
Proving ROI in Customer Experience: Research Report20200317070056
Proving ROI in Customer Experience: Research Report
March 17, 2020Customer Experience, Customer Experience Activation, Feature, Return on Investment0 comments
Over the last three years in CX Network’s Global State of CX Report, hundreds of CX practitioners have signaled that calculating return on inves...
CX Consulting 101: How to Amplify Your Organizational Transformation20200306123624
CX Consulting 101: How to Amplify Your Organizational Transformation
Throughout Strativity’s 17+ years, we’ve developed fundamental principles and frameworks to help our clients avoid roadblocks and accelerate success w...
Workshop Playbook: 9 Exercises to Spark CX Innovation20200123000927
Workshop Playbook: 9 Exercises to Spark CX Innovation
We’re kicking off the new year by sharing some of our favorite workshop exercises to discover unmet needs, develop CX strategies, align on priorities,...
CX Consulting 101: Mobilize Your Employees to Deliver Better CX20200115102453
CX Consulting 101: Mobilize Your Employees to Deliver Better CX
Throughout Strativity’s 17+ years in CX consulting, we’ve developed fundamental principles and frameworks to help our clients avoid roadblocks and acc...
Five Customer Experience Trends for 202020191216234035
Five Customer Experience Trends for 2020
The customer experience landscape is always in motion, but that’s no excuse to sit back and let your organization’s CX fall as it may. That’s why we’r...
Customer Journey Management: Keeping Your CX on Track20191209000021
Customer Journey Management: Keeping Your CX on Track
December 9, 2019Customer Experience, Customer Journey Management, customer journey mapping, Journey Mapping0 comments
Customer journey management is one of the best methods an organization can use to continuously improve customer experience (CX). Unfortunately, many ...
CX Consulting 101 – Top Principles of Customer Experience Design20191125180112
CX Consulting 101 – Top Principles of Customer Experience Design
November 25, 2019Customer Experience, Customer Experience Activation, Customer Experience Design, CX Consulting, Feature, News0 comments
Throughout Strativity’s 17+ years in CX consulting, we’ve developed fundamental principles and frameworks to help our clients avoid roadblocks and acc...
CX Consulting 101 – Using CX Research to Understand Your Current State20191121001954
CX Consulting 101 – Using CX Research to Understand Your Current State
Throughout Strativity’s 17+ years in CX consulting, we’ve developed fundamental principles to help our clients avoid roadblocks and accelerate success...
[Webinar] How Companies Can Connect EX + CX to Achieve Greater Business Impact20191120010528
[Webinar] How Companies Can Connect EX + CX to Achieve Greater Business Impact
It takes a cohesive, engaged, and empowered team to bring any customer experience to life. Yet too often, organizations fail to tap into the valuable ...