Contact Centers and Coronavirus: 5 Ways to Adapt and Find Future Gains20200330133144

Contact Centers and Coronavirus: 5 Ways to Adapt and Find Future Gains

The rapid onset and spread of COVID-19 has disrupted the world we live in. We’re all pulling together in this moment to protect our health, our loved ...
Proving ROI in Customer Experience: Research Report20200317070056

Proving ROI in Customer Experience: Research Report

Over the last three years in CX Network’s Global State of CX Report, hundreds of CX practitioners have signaled that calculating return on inves...
CX Consulting 101: How to Amplify Your Organizational Transformation20200306123624

CX Consulting 101: How to Amplify Your Organizational Transformation

Throughout Strativity’s 17+ years, we’ve developed fundamental principles and frameworks to help our clients avoid roadblocks and accelerate success w...
Workshop Playbook: 9 Exercises to Spark CX Innovation20200123000927

Workshop Playbook: 9 Exercises to Spark CX Innovation

We’re kicking off the new year by sharing some of our favorite workshop exercises to discover unmet needs, develop CX strategies, align on priorities,...
CX Consulting 101: Mobilize Your Employees to Deliver Better CX20200115102453

CX Consulting 101: Mobilize Your Employees to Deliver Better CX

Throughout Strativity’s 17+ years in CX consulting, we’ve developed fundamental principles and frameworks to help our clients avoid roadblocks and acc...
Five Customer Experience Trends for 202020191216234035

Five Customer Experience Trends for 2020

The customer experience landscape is always in motion, but that’s no excuse to sit back and let your organization’s CX fall as it may. That’s why we’r...
Customer Journey Management: Keeping Your CX on Track20191209000021

Customer Journey Management: Keeping Your CX on Track

Customer journey management is one of the best methods an organization can use to continuously improve customer experience (CX).  Unfortunately, many ...
CX Consulting 101 – Top Principles of Customer Experience Design20191125180112

CX Consulting 101 – Top Principles of Customer Experience Design

Throughout Strativity’s 17+ years in CX consulting, we’ve developed fundamental principles and frameworks to help our clients avoid roadblocks and acc...
CX Consulting 101 – Using CX Research to Understand Your Current State20191121001954

CX Consulting 101 – Using CX Research to Understand Your Current State

Throughout Strativity’s 17+ years in CX consulting, we’ve developed fundamental principles to help our clients avoid roadblocks and accelerate success...
[Webinar] How Companies Can Connect EX + CX to Achieve Greater Business Impact20191120010528

[Webinar] How Companies Can Connect EX + CX to Achieve Greater Business Impact

Strativity TeamNovember 20, 2019, , , 0 comments
It takes a cohesive, engaged, and empowered team to bring any customer experience to life. Yet too often, organizations fail to tap into the valuable ...
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