Forrester’s Evaluation of CX Strategy and Business Transformation Providers20190611101650

Forrester’s Evaluation of CX Strategy and Business Transformation Providers

Forrester Research recently released its first in-depth evaluation of customer experience (CX) consulting firms, The Forrester Wave™: CX Consulting Pr...
Before & After Design Thinking20190329155734

Before & After Design Thinking

It’s not uncommon that I hear clients ask for clarity around what Design Thinking is all about. Some of them hear the buzzword and leave it at that, w...
The Intersection of Human Resources & Customer Experience – Observations from Recent Industry Conferences20190227160238

The Intersection of Human Resources & Customer Experience – Observations from Recent Industry Conferences

We recently participated in two industry conferences hosted by Consero – one for Learning & Development (L&D) executives, the other for Custom...
Your CX Is Stuck, Now What? 7 Tips To Get Moving In The Right Direction20180718100356

Your CX Is Stuck, Now What? 7 Tips To Get Moving In The Right Direction

By Lior Arussy, appearing in CustomerThink.com 2018 has been declared as a year of reckoning by Forrester. At the top of Forrester’s 2018 prediction i...
New Cultural Experience & Performance Index™ Provides Holistic View of Organizational Execution Readiness20180604083250

New Cultural Experience & Performance Index™ Provides Holistic View of Organizational Execution Readiness

Leading Customer Experience and Design firm Strativity Group unveils the Cultural Experience & Performance (CEP) Index™ for a combined meas...
How to Tame a Volatile Stock Market? Invest in Customer Experience.20180530113139

How to Tame a Volatile Stock Market? Invest in Customer Experience.

The stock market hasn’t been this volatile since the 2008-2009 Financial Crisis. Risks of a trade war, higher oil prices, rising interest rates, and o...
Why Did I Write Next Is Now?20180507085132

Why Did I Write Next Is Now?

In the past 16 years, I have been involved in over 200 customer centric transformations with organizations around the globe.  Like me, you might think...
The Secret to Transformation Success: Let Go!20180424150619

The Secret to Transformation Success: Let Go!

The CEO Magazine   Organizations and executives crave predictability and consistency. Bearing the burden of accountability to stockholders and st...
Creating a Patient-Centric Culture, an NHS Elect Interview with Strativity’s Steven Walden20180410090220

Creating a Patient-Centric Culture, an NHS Elect Interview with Strativity’s Steven Walden

Creating a Patient-Centric Culture By Steven Walden, Strativity Group  Sue Kong, Director at NHS Elect had the pleasure to interview Steven Walden, UK...
Authority Redefined in Search of Personal Responsibility20180305132644

Authority Redefined in Search of Personal Responsibility

Appearing in Loyalty360,org, March 1, 2018 A recent cover story by the Economist, titled “Doctor You,” paints a vivid picture of the future of healthc...
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