Customer Journey Management: Keeping Your CX on Track20191209000021
Customer Journey Management: Keeping Your CX on Track
December 9, 2019Customer Experience, Customer Journey Management, customer journey mapping, Journey Mapping0 comments
Customer journey management is one of the best methods an organization can use to continuously improve customer experience (CX). Unfortunately, many ...
CX Consulting 101 – Top Principles of Customer Experience Design20191125180112
CX Consulting 101 – Top Principles of Customer Experience Design
Throughout Strativity’s 17+ years in CX consulting, we’ve developed fundamental principles and frameworks to help our clients avoid roadblocks and acc...
CX Consulting 101 – Using CX Research to Understand Your Current State20191121001954
CX Consulting 101 – Using CX Research to Understand Your Current State
Throughout Strativity’s 17+ years in CX consulting, we’ve developed fundamental principles to help our clients avoid roadblocks and accelerate success...
[Webinar] How Companies Can Connect EX + CX to Achieve Greater Business Impact20191120010528
[Webinar] How Companies Can Connect EX + CX to Achieve Greater Business Impact
It takes a cohesive, engaged, and empowered team to bring any customer experience to life. Yet too often, organizations fail to tap into the valuable ...
How to Write a Great Customer Experience RFP20191111224417
How to Write a Great Customer Experience RFP
Whether you’re writing a Customer Experience RFP, Employee Experience RFP, Organizational Transformation RFP, or any other, our template will sa...
CX Consulting 101 – How to Align Your Organization to Activate Change20191018200243
CX Consulting 101 – How to Align Your Organization to Activate Change
October 18, 2019Customer Experience, Customer Experience Activation, CX Consulting, Feature, Organizational Transformation, Transformation0 comments
Throughout Strativity’s 17+ years in CX consulting, we’ve developed fundamental principles to help our clients avoid roadblocks and accelerate success...
7 Tips to Unite Teams Around Your Customer Experience Strategy20191016073018
7 Tips to Unite Teams Around Your Customer Experience Strategy
October 16, 2019Customer Experience, Customer Experience Activation, Customer Experience Strategy, CX, Feature, Organizational Transformation0 comments
The first key to delivering exceptional experiences is, no surprise, an exceptional customer experience strategy — the kind of strategy that brings cr...
Forrester’s Evaluation of CX Strategy and Business Transformation Providers20190611101650
Forrester’s Evaluation of CX Strategy and Business Transformation Providers
Forrester Research recently released its first in-depth evaluation of customer experience (CX) consulting firms, The Forrester Wave™: CX Consulting Pr...
5 Key CX Takeaways from the Medallia Experience Conference20190610153228
5 Key CX Takeaways from the Medallia Experience Conference
Last week, LRW-CX and Strativity teamed up to sponsor Medallia’s annual Experience event, where roughly 2,000 experience management professionals from...
Before & After Design Thinking20190329155734
Before & After Design Thinking
It’s not uncommon that I hear clients ask for clarity around what Design Thinking is all about. Some of them hear the buzzword and leave it at that, w...