7 Tips to Unite Teams Around Your Customer Experience Strategy20191016073018
Strativity TeamOctober 16, 2019Customer Experience, Customer Experience Activation, Customer Experience Strategy, CX, Feature, Organizational Transformation0 comments
The first key to delivering exceptional experiences is, no surprise, an exceptional customer experience strategy — the kind of strategy that brings cr...
Forrester Research Goes In-Depth on CX Consulting20190328052047
The Intersection of Human Resources & Customer Experience – Observations from Recent Industry Conferences20190227160238
The Intersection of Human Resources & Customer Experience – Observations from Recent Industry Conferences
Andrew McInnesFebruary 27, 2019Business, connections, Customer Experience, CX, Employee Engagement0 comments
We recently participated in two industry conferences hosted by Consero – one for Learning & Development (L&D) executives, the other for Custom...
Strativity Unveils A New Solution To Accelerate Organizational Transformation20180517110506
Strativity TeamMay 17, 2018Change, custexp, Customer Centricity, CX, CXUPDATE, Employee Engagement, Next Is Now, Strategy, Transformation0 comments
Future Ready Impact™ is designed to help employees and managers assess and build their change resilience to accelerate and grow employee experiences a...
An Invitation to Love The Future20180507160742
Why Did I Write Next Is Now?20180507085132
Creating a Patient-Centric Culture, an NHS Elect Interview with Strativity’s Steven Walden20180410090220
KellyApril 10, 2018Customer Centricity, Customer Experience, CX, cxstrategy, CXUPDATE, Patient Experience0 comments
By Steven Walden, Strativity Group Sue Kong, Director at NHS Elect had the pleasure to interview Steven Walden, UK Managing Director of Strativity Gr...
Authority Redefined in Search of Personal Responsibility20180305132644
Lior ArussyMarch 5, 2018Customer Experience, Customer Touchpoints, CX, CXUPDATE, Digital, emotional connections, LOYALTY360, Purpose0 comments
Appearing in Loyalty360,org, March 1, 2018 A recent cover story by the Economist, titled “Doctor You,” paints a vivid picture of the future of healthc...
Why Gratitude Is As Important As Revenue20171122141335
Lior ArussyNovember 22, 2017Business, Culture, Customer Experience, CX, CXUPDATE, emotional, Employee Engagement, Loyalty, Purpose, Strategy0 comments
www.chiefexecutive.net In business, there are two things you can’t have enough of. The first one is obvious and known to all: revenues. Ask any busine...
The Emotional Journey Drives Customer Love And Brand Loyalty20171108213824
JIM TIERNEY, LOYALTY360, NOVEMBER 07, 2017 “We need to shift our focus from short-term gains to long-term profitability and growth.” That was pa...