Forrester’s Evaluation of CX Strategy and Business Transformation Providers20190611101650

Forrester’s Evaluation of CX Strategy and Business Transformation Providers

Forrester Research recently released its first in-depth evaluation of customer experience (CX) consulting firms, The Forrester Wave™: CX Consulting Pr...
The Intersection of Human Resources & Customer Experience – Observations from Recent Industry Conferences20190227160238

The Intersection of Human Resources & Customer Experience – Observations from Recent Industry Conferences

We recently participated in two industry conferences hosted by Consero – one for Learning & Development (L&D) executives, the other for Custom...
Strativity Unveils A New Solution To Accelerate Organizational Change20180517110506

Strativity Unveils A New Solution To Accelerate Organizational Change

Future Ready Impact™ is designed to help employees and managers assess and build their change resilience to accelerate and grow employee experi...
An Invitation to Love The Future20180507160742

An Invitation to Love The Future

Dear Friends, Colleagues and fellow proponents of change: On May 15 my new book Next Is Now – 5 Steps For Embracing Change will be released.  I dedica...
Why Did I Write Next Is Now?20180507085132

Why Did I Write Next Is Now?

In the past 16 years, I have been involved in over 200 customer centric transformations with organizations around the globe.  Like me, you might think...
Creating a Patient-Centric Culture, an NHS Elect Interview with Strativity’s Steven Walden20180410090220

Creating a Patient-Centric Culture, an NHS Elect Interview with Strativity’s Steven Walden

Creating a Patient-Centric Culture By Steven Walden, Strativity Group  Sue Kong, Director at NHS Elect had the pleasure to interview Steven Walden, UK...
Authority Redefined in Search of Personal Responsibility20180305132644

Authority Redefined in Search of Personal Responsibility

Appearing in Loyalty360,org, March 1, 2018 A recent cover story by the Economist, titled “Doctor You,” paints a vivid picture of the future of healthc...
Why Gratitude Is As Important As Revenue20171122141335

Why Gratitude Is As Important As Revenue

www.chiefexecutive.net In business, there are two things you can’t have enough of. The first one is obvious and known to all: revenues. Ask any busine...
The Emotional Journey Drives Customer Love And Brand Loyalty20171108213824

The Emotional Journey Drives Customer Love And Brand Loyalty

JIM TIERNEY, LOYALTY360, NOVEMBER 07, 2017 “We need to shift our focus from short-term gains to long-term profitability and growth.” That was pa...
CX Pioneers, Strativity Group Honored by Consulting Magazine20171102110100

CX Pioneers, Strativity Group Honored by Consulting Magazine

Consulting Magazine names Strativity Group to its list of fastest growing consulting firms for the third consecutive year. Hackensack, New Jersey R...
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