7 Tips to Unite Teams Around Your Customer Experience Strategy20191016073018

7 Tips to Unite Teams Around Your Customer Experience Strategy

The first key to delivering exceptional experiences is, no surprise, an exceptional customer experience strategy — the kind of strategy that brings cr...
Forrester Research Goes In-Depth on CX Consulting20190328052047

Forrester Research Goes In-Depth on CX Consulting

Strativity TeamMarch 28, 20190 comments
The Forrester Wave™: CX Consulting Practices: Experience Strategy And Business Transformation, Q2 2019. Why read this report: In-depth evaluation of S...
The Intersection of Human Resources & Customer Experience – Observations from Recent Industry Conferences20190227160238

The Intersection of Human Resources & Customer Experience – Observations from Recent Industry Conferences

We recently participated in two industry conferences hosted by Consero – one for Learning & Development (L&D) executives, the other for Custom...
Strativity Unveils A New Solution To Accelerate Organizational Transformation20180517110506

Strativity Unveils A New Solution To Accelerate Organizational Transformation

Future Ready Impact™ is designed to help employees and managers assess and build their change resilience to accelerate and grow employee experiences a...
An Invitation to Love The Future20180507160742

An Invitation to Love The Future

Dear Friends, Colleagues and fellow proponents of change: On May 15 my new book Next Is Now – 5 Steps For Embracing Change will be released.  I dedica...
Why Did I Write Next Is Now?20180507085132

Why Did I Write Next Is Now?

In the past 16 years, I have been involved in over 200 customer centric transformations with organizations around the globe.  Like me, you might think...
Creating a Patient-Centric Culture, an NHS Elect Interview with Strativity’s Steven Walden20180410090220

Creating a Patient-Centric Culture, an NHS Elect Interview with Strativity’s Steven Walden

By Steven Walden, Strativity Group  Sue Kong, Director at NHS Elect had the pleasure to interview Steven Walden, UK Managing Director of Strativity Gr...
Authority Redefined in Search of Personal Responsibility20180305132644

Authority Redefined in Search of Personal Responsibility

Appearing in Loyalty360,org, March 1, 2018 A recent cover story by the Economist, titled “Doctor You,” paints a vivid picture of the future of healthc...
Why Gratitude Is As Important As Revenue20171122141335

Why Gratitude Is As Important As Revenue

www.chiefexecutive.net In business, there are two things you can’t have enough of. The first one is obvious and known to all: revenues. Ask any busine...
The Emotional Journey Drives Customer Love And Brand Loyalty20171108213824

The Emotional Journey Drives Customer Love And Brand Loyalty

JIM TIERNEY, LOYALTY360, NOVEMBER 07, 2017 “We need to shift our focus from short-term gains to long-term profitability and growth.” That was pa...
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