Authority Redefined in Search of Personal Responsibility20180305132644
Authority Redefined in Search of Personal Responsibility
March 5, 2018Customer Experience, Customer Touchpoints, CX, CXUPDATE, Digital, emotional connections, LOYALTY360, Purpose0 comments
Appearing in Loyalty360,org, March 1, 2018 A recent cover story by the Economist, titled “Doctor You,” paints a vivid picture of the future of healthc...
Are You Creating Experiences Worth Sharing?20180122211337
Four Strategic Questions to Ask Before Your Digital Transformation20180112223951
Four Strategic Questions to Ask Before Your Digital Transformation
January 12, 2018Change, Customer Centricity, Customer Experience, CXUPDATE, Digital, digital transformation, expectations, ROI, Strategy0 comments
First posted at www.Chiefexectutive.net Digital transformation is high on executives’ agendas for 2018. Many have started the move and are investing m...