Why Gratitude Is As Important As Revenue20171122141335

Why Gratitude Is As Important As Revenue

www.chiefexecutive.net In business, there are two things you can’t have enough of. The first one is obvious and known to all: revenues. Ask any busine...
The Emotional Journey Drives Customer Love And Brand Loyalty20171108213824

The Emotional Journey Drives Customer Love And Brand Loyalty

JIM TIERNEY, LOYALTY360, NOVEMBER 07, 2017 “We need to shift our focus from short-term gains to long-term profitability and growth.” That was pa...
#CustomerExperienceFAIL: How You Recover is Critically Important to Your Business20150608184519

#CustomerExperienceFAIL: How You Recover is Critically Important to Your Business

with Ari Ashkenas It’s never good news when an organization drops the ball during an interaction with their customer, but in reality this happen...
Emotional Connections are the Icing on the CX Cake20150520194940

Emotional Connections are the Icing on the CX Cake

I just returned from a great couple of days in San Diego at a Customer Experience conference.  Even if the conference had only been so-so, it would be...