Workshop Playbook: 9 Exercises to Spark CX Innovation20200123000927

Workshop Playbook: 9 Exercises to Spark CX Innovation

We’re kicking off the new year by sharing some of our favorite workshop exercises to discover unmet needs, develop CX strategies, align on priorities,...
CX Consulting 101: Mobilize Your Employees to Deliver Better CX20200115102453

CX Consulting 101: Mobilize Your Employees to Deliver Better CX

Throughout Strativity’s 17+ years in CX consulting, we’ve developed fundamental principles and frameworks to help our clients avoid roadblocks and acc...
Five Customer Experience Trends for 202020191216234035

Five Customer Experience Trends for 2020

The customer experience landscape is always in motion, but that’s no excuse to sit back and let your organization’s CX fall as it may. That’s why we’r...
Change Management Part 2: The Secret Ingredient of Change Resilience20190924170249

Change Management Part 2: The Secret Ingredient of Change Resilience

Change resilience is the ability to adapt to change in a faster and more full way. This core competence plays an important role for organizations look...
Change Management Part 1: Why Companies Fail to Change20190717223621

Change Management Part 1: Why Companies Fail to Change

91% of companies have experienced a failure when trying to launch an organizational change initiative. Most often, there’s one key component that’s mi...
The Intersection of Human Resources & Customer Experience – Observations from Recent Industry Conferences20190227160238

The Intersection of Human Resources & Customer Experience – Observations from Recent Industry Conferences

We recently participated in two industry conferences hosted by Consero – one for Learning & Development (L&D) executives, the other for Custom...
New Cultural Experience & Performance Index™ Provides Holistic View of Organizational Execution Readiness20180604083250

New Cultural Experience & Performance Index™ Provides Holistic View of Organizational Execution Readiness

Leading Customer Experience and Design firm Strativity Group unveils the Cultural Experience & Performance (CEP) Index™ for a combined meas...
Strativity Unveils A New Solution To Accelerate Organizational Transformation20180517110506

Strativity Unveils A New Solution To Accelerate Organizational Transformation

Future Ready Impact™ is designed to help employees and managers assess and build their change resilience to accelerate and grow employee experiences a...
Why Exceptional Patient Experience is Critical to the Health of Healthcare20180411124147

Why Exceptional Patient Experience is Critical to the Health of Healthcare

As the healthcare industry increases digital touchpoints and capabilities, healthcare consumers are becoming more engaged and are demanding an improve...
The Last Mile Challenge20180226143933
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