Strativity Joins LRW and Expands Consulting Offering With More Powerful Analytics20180205161512
Strativity Joins LRW and Expands Consulting Offering With More Powerful Analytics
Los Angeles – LRW, a leading global analytics and insights consultancy, announced today that it has completed the purchase of Strativity Group, an awa...
Are You Creating Experiences Worth Sharing?20180122211337
Pride the Foundation of Exceptional Performance20171115184818
Pride the Foundation of Exceptional Performance
November 15, 2017Culture, culturebydesign, custexp, Customer Experience, CXUPDATE, Employee Engagement, Exceptional, LOYALTY3600 comments
What is pride? How do you know someone has it? For many, pride is a sort of a feeling, a state of mind, an undefined emotion that might be identified ...
Using Behavioral Economics to turn Irrational Decision-Making into Exceptional Customer Experiences20171023171804
Using Behavioral Economics to turn Irrational Decision-Making into Exceptional Customer Experiences
October 23, 2017customer engagment, Customer Experience, customer journey mapping, customer relationships, Customer Touchpoints, CX, cxstrategy, CXUPDATE, Employee Engagement, Exceptional, ROI, Strategy0 comments
Richard H. Thaler of the University of Chicago, my Managerial Decision-Making Professor when I was in business school at Chicago Booth, was awarded th...
The Spirit of Giving20161220170030
The Spirit of Giving
One of the greatest aspects of working at Strativity is having the opportunity to give back and make a difference in people’s lives. It allows us to ...
Emotional Connections are the Icing on the CX Cake20150520194940
Emotional Connections are the Icing on the CX Cake
May 20, 2015Business, connections, Culture, custexp, customer, Customer Experience, Customer Satisfaction, CX, CXUPDATE, emotional, emotional connections, Exceptional, Exceptionalize It, expectations, love my customer, satisfaction0 comments
I just returned from a great couple of days in San Diego at a Customer Experience conference. Even if the conference had only been so-so, it would be...