An Expert Consultant on Persevering Through Tough Times and Why Failure is an Essential Part of Life20180130195015

An Expert Consultant on Persevering Through Tough Times and Why Failure is an Essential Part of Life

Thrive.com Jan. 30, 2018 When you have the opportunity to ask some of the most interesting people in the world about their lives, sometimes the most f...
Four Strategic Questions to Ask Before Your Digital Transformation20180112223951

Four Strategic Questions to Ask Before Your Digital Transformation

First posted at www.Chiefexectutive.net Digital transformation is high on executives’ agendas for 2018. Many have started the move and are investing m...
#CustomerExperienceFAIL: How You Recover is Critically Important to Your Business20150608184519

#CustomerExperienceFAIL: How You Recover is Critically Important to Your Business

with Ari Ashkenas It’s never good news when an organization drops the ball during an interaction with their customer, but in reality this happen...
Emotional Connections are the Icing on the CX Cake20150520194940

Emotional Connections are the Icing on the CX Cake

I just returned from a great couple of days in San Diego at a Customer Experience conference.  Even if the conference had only been so-so, it would be...