An Expert Consultant on Persevering Through Tough Times and Why Failure is an Essential Part of Life20180130195015
An Expert Consultant on Persevering Through Tough Times and Why Failure is an Essential Part of Life
Thrive.com Jan. 30, 2018 When you have the opportunity to ask some of the most interesting people in the world about their lives, sometimes the most f...
Four Strategic Questions to Ask Before Your Digital Transformation20180112223951
Four Strategic Questions to Ask Before Your Digital Transformation
January 12, 2018Change, Customer Centricity, Customer Experience, CXUPDATE, Digital, digital transformation, expectations, ROI, Strategy0 comments
First posted at www.Chiefexectutive.net Digital transformation is high on executives’ agendas for 2018. Many have started the move and are investing m...
#CustomerExperienceFAIL: How You Recover is Critically Important to Your Business20150608184519
#CustomerExperienceFAIL: How You Recover is Critically Important to Your Business
June 8, 2015Business, connections, Culture, custexp, customer, Customer Centricity, Customer Experience, Customer Satisfaction, Customer Touchpoints, CX, CXUPDATE, emotional, emotional connections, expectations, recovery0 comments
with Ari Ashkenas It’s never good news when an organization drops the ball during an interaction with their customer, but in reality this happen...
Emotional Connections are the Icing on the CX Cake20150520194940
Emotional Connections are the Icing on the CX Cake
May 20, 2015Business, connections, Culture, custexp, customer, Customer Experience, Customer Satisfaction, CX, CXUPDATE, emotional, emotional connections, Exceptional, Exceptionalize It, expectations, love my customer, satisfaction0 comments
I just returned from a great couple of days in San Diego at a Customer Experience conference. Even if the conference had only been so-so, it would be...