Why Journey Management Is Better Than Journey Mapping20180220141631

Why Journey Management Is Better Than Journey Mapping

Strativity’s Andrew McInnes on the importance of Journey Management for adding value to organizations beyond the workshop and “wall art.&#...
A Family Tree to Take Your Journey Maps from Macro to Micro20170927155558

A Family Tree to Take Your Journey Maps from Macro to Micro

This blog is for CX professionals who 1) have multiple journey maps and 2) need a structure to connect them. Remember that neighborhood kid who always...
June CX Pulse Infographic: Journey Mapping20150616172521