Emotional Connections are the Icing on the CX Cake20150520194940

Emotional Connections are the Icing on the CX Cake

I just returned from a great couple of days in San Diego at a Customer Experience conference.  Even if the conference had only been so-so, it would be...
Customer Relationship Status: “It’s Complicated”20150210181930

Customer Relationship Status: “It’s Complicated”

Strativity Group Inc. releases the results of a recent CX Pulse survey measuring the relationship between organizations and their customers   Des...