Emotional Connections are the Icing on the CX Cake20150520194940
Emotional Connections are the Icing on the CX Cake
May 20, 2015Business, connections, Culture, custexp, customer, Customer Experience, Customer Satisfaction, CX, CXUPDATE, emotional, emotional connections, Exceptional, Exceptionalize It, expectations, love my customer, satisfaction0 comments
I just returned from a great couple of days in San Diego at a Customer Experience conference. Even if the conference had only been so-so, it would be...
Customer Relationship Status: “It’s Complicated”20150210181930
Customer Relationship Status: “It’s Complicated”
Strativity Group Inc. releases the results of a recent CX Pulse survey measuring the relationship between organizations and their customers Des...