Your CX Is Stuck, Now What? 7 Tips To Get Moving In The Right Direction20180718100356

Your CX Is Stuck, Now What? 7 Tips To Get Moving In The Right Direction

By Lior Arussy, appearing in CustomerThink.com 2018 has been declared as a year of reckoning by Forrester. At the top of Forrester’s 2018 prediction i...
How to Tame a Volatile Stock Market? Invest in Customer Experience.20180530113139

How to Tame a Volatile Stock Market? Invest in Customer Experience.

The stock market hasn’t been this volatile since the 2008-2009 Financial Crisis. Risks of a trade war, higher oil prices, rising interest rates, and o...
Why Exceptional Patient Experience is Critical to the Health of Healthcare20180411124147

Why Exceptional Patient Experience is Critical to the Health of Healthcare

As the healthcare industry increases digital touchpoints and capabilities, healthcare consumers are becoming more engaged and are demanding an improve...
Building the Business Case for CX20180130082338
Four Strategic Questions to Ask Before Your Digital Transformation20180112223951

Four Strategic Questions to Ask Before Your Digital Transformation

First posted at www.Chiefexectutive.net Digital transformation is high on executives’ agendas for 2018. Many have started the move and are investing m...
Using Behavioral Economics to turn Irrational Decision-Making into Exceptional Customer Experiences20171023171804

Using Behavioral Economics to turn Irrational Decision-Making into Exceptional Customer Experiences

Richard H. Thaler of the University of Chicago, my Managerial Decision-Making Professor when I was in business school at Chicago Booth, was awarded th...
Show Me the Money: Predicting the Return on Investment for Customer Experience20171016145544

Show Me the Money: Predicting the Return on Investment for Customer Experience

David NashOctober 16, 2017, , , , 0 comments
Most companies agree that having an exceptional customer experience is a good thing. Customer experience transformations can produce benefits such as ...