Oct 18, 2017
A certain class of brands can charge premium prices and retain loyal customers. In this study, Strativity Group sought to discover the secrets of these brands and what their customers expect from them in exchange for those premium prices and resolute loyalty.
Related posts:
CX Annual Planning for 2021: Program Strategy in a COVID World
By its nature, annual planning is always a combination of some best-guesses and loose commitments to a possible year ahead. Emphasi...
By its nature, annual planning is always a combination of some best-guesses and loose commitments to a possible year ahead. Emphasi...
Proving ROI in Customer Experience: Research Report
Over the last three years in CX Network's Global State of CX Report, hundreds of CX practitioners have signaled that calculating ret...
Over the last three years in CX Network's Global State of CX Report, hundreds of CX practitioners have signaled that calculating ret...
Workshop Playbook: 9 Exercises to Spark CX Innovation
We’re kicking off the new year by sharing some of our favorite workshop exercises to discover unmet needs, develop CX strategies, al...
We’re kicking off the new year by sharing some of our favorite workshop exercises to discover unmet needs, develop CX strategies, al...