Dec 21, 2017
Behavioral economics accepts that consumers are often irrational and make decisions based on various influences. By leveraging behavioral economics, companies design exceptional customer experience and even “nudge” customers to certain preferred behaviors or interactions to exceptionalize the customer experience and optimize customer lifetime value.
Related posts:
Workshop Playbook: 9 Exercises to Spark CX Innovation
We’re kicking off the new year by sharing some of our favorite workshop exercises to discover unmet needs, develop CX strategies, al...
We’re kicking off the new year by sharing some of our favorite workshop exercises to discover unmet needs, develop CX strategies, al...
[Webinar] How Companies Can Connect EX + CX to Achieve Greater Business Impact
It takes a cohesive, engaged, and empowered team to bring any customer experience to life. Yet too often, organizations fail to tap ...
It takes a cohesive, engaged, and empowered team to bring any customer experience to life. Yet too often, organizations fail to tap ...
How to Write a Great Customer Experience RFP
Whether you're writing a Customer Experience RFP, Employee Experience RFP, Organizational Transformation RFP, or any other, our temp...
Whether you're writing a Customer Experience RFP, Employee Experience RFP, Organizational Transformation RFP, or any other, our temp...