11 Oct Volvo Car Canada Partners with Strativity to Elevate Customer Experience
(RICHMOND HILL, ON.) Volvo Car Canada Ltd. today announced it is partnering with Strativity Group LLC, a global experience design firm, on a new project, Evolution Volvo: Rising Together. The new program is designed to transform the company’s customer experience through its retailer network.
Volvo Car Canada is riding a wave of tremendous growth, with sales up +41.5% year-over-year. In October, the company reported its 36th month of consecutive year-over-year growth.
“In recent years, the Volvo brand has undergone a complete transformation,” said Adam Kostanowicz, Director, Customer Experience for Volvo Car Canada. “Our retailers have been critical partners in translating this transformation into remarkable success. Evolution Volvo: Rising Together demonstrates our commitment to investing into the future of our retail network to ensure we are equipped to maintain this incredible momentum.”
The collaboration will bring the company’s customer experience to the next level, building a seamless, cutting-edge brand experience for customers across every point of interaction, from online, to in-store and beyond.
“It is a great privilege to partner with Volvo Car Canada to envision the future of the customer retail experience. Delivering a luxury environment that elevates the way customers experience theses exceptional vehicles is our mission,” said Lior Arussy, CEO of Strativity and author of Next is Now (Simon and Schuster 2018). “With extensive experience in designing and successfully transforming customer experiences, we are ready to bring our expertise and passion to accelerate the incredible momentum seen at Volvo Car Canada.”
To learn more about Volvo Car Canada Ltd., please visit: http://www.volvocars.com/ca
About Volvo Car Canada Ltd.
Volvo Car Canada Ltd. is a subsidiary of Volvo Car Group of Gothenburg, Sweden. VCCL provides marketing, sales, parts, service, technology and training support to the 37 Volvo automobile retailers across Canada. For more information please refer to the Volvo Car Canada media website at: https://www.media.volvocars.com/ca/en-ca
About Strativity Group LLC
Strativity Group LLC is an LRW Group company. Strativity is a global experience design and transformation firm that cultivates purposeful relationships between your brand and your customers by unlocking your organization’s true potential. With over 200 completed projects in 21 countries impacting over 600 million customers and 1,000,000 employees, Strativity is ready to face your challenge. For more information on Strativity visit us at https://www.strativity.com/.