It takes a cohesive, engaged, and empowered team to bring any customer experience to life. Yet too often, organizations fail to tap into the valuable insights and actions that employees have to offer. That’s why we partnered with Medallia for a webinar on how companies can connect EX + CX to achieve greater business impact.
Watch the recording and download the presentation slides to hear from our team of experts on:
- The case for ‘Voice of the Employee’
- How an industry leader implemented a winning EX program
- Best practices for integrating EX and CX
- Lessons learned from CX leaders
The rapid onset and spread of COVID-19 has disrupted the world we live in. We’re all pulling together in this moment to protect our ...
Over the last three years in CX Network's Global State of CX Report, hundreds of CX practitioners have signaled that calculating ret...
Throughout Strativity’s 17+ years, we’ve developed fundamental principles and frameworks to help our clients avoid roadblocks and ac...