It takes a cohesive, engaged, and empowered team to bring any customer experience to life. Yet too often, organizations fail to tap into the valuable insights and actions that employees have to offer. That’s why we partnered with Medallia for a webinar on how companies can connect EX + CX to achieve greater business impact.
Watch the recording and download the presentation slides to hear from our team of experts on:
- The case for ‘Voice of the Employee’
- How an industry leader implemented a winning EX program
- Best practices for integrating EX and CX
- Lessons learned from CX leaders
Customer journey management is one of the best methods an organization can use to continuously improve customer experience (CX). ...
Throughout Strativity’s 17+ years in CX consulting, we’ve developed fundamental principles and frameworks to help our clients avoid ...
Throughout Strativity’s 17+ years in CX consulting, we’ve developed fundamental principles to help our clients avoid roadblocks and ...