Leadership and Change Management

Leadership and Change Management

The transition from product-centricity to customer-centricity is not an incremental change; it is a transformational change. That’s why it is so vital to evangelize change management by painting a clear, detailed vision of customer experience and publicly commit to that vision. This excerpt from Customer Experience Strategy explains how to lead the charge and build the case to get executives onboard with customer experience transformation.



Thanks for visiting. If you’d like to access our thought leadership resources, please share your name and email address to receive a confirmation email that will unlock exceptional resources for you during this session.






Keep me updated and inspired with new blogs and thought leadership