Strativity is a strategy and activation firm.

We are experts in customer experience consulting, employee engagement programs, journey mapping, and organizational transformation consulting.

What We Do

Customer Experience

Win in the marketplace by developing a differentiated customer experience strategy and bringing it to life.

Employee Experience

Elevate your team’s performance by creating a culture of empowerment, passion, and purpose.

Organizational Transformation

Engage your executives and employees so they embrace the change needed to better your organization.

How We Do It

Research & Insights

Map the customer journey, diagnose issues, and prioritize opportunities for improvement.

Strategy Development

Create the vision and plans to deliver memorable experiences that build brand loyalty.

Experience Design

Collaborate with customers and employees to define the ideal experience at every interaction.

Activation & Training

Engage, educate, and enable your people to adopt the strategies that drive results.

Becoming #1 in Satisfaction and Profitability

Customer Experience transformation for Mercedes-Benz

Business Challenge

Our mission was to align all dealers and employees around a commitment to improving customer satisfaction and to foster a healthy, engaged and productive environment (and of course this will raise the satisfaction index rating). Ultimately, this resulted in increased pride in the brand.

Path to change

Customized Customer Experience program delivered in-person to every Mercedes-Benz employee, with over 300 onsite workshops and planning sessions.

Results

No. 1 in national recognition award rankings, as well as double-digit sales growth for three years in a row. Employee Engagement improved by 10% in the first 12 months.

Satisfaction

“Through an intense focus on innovating both the employee and customer experience, the Strativity team helped organizations recognize their true full potential and increase revenues, profits, customer loyalty, and advocacy.”

Stephen Cannon, President & CEO, Mercedes-Benz USA

Success in Action

Working with global brands to empower employees

Stratvity’s work with organizations who want to differentiate through consistently
exceptional customer and employee experiences taps into the passion for enhancing
people’s performance. The result? Profitable, sustainable results.

Honeywell20190703214949

Honeywell

Customer satisfaction increases for Honeywell

National Performing Arts Center20190703214954

National Performing Arts Center

Increased employee alignment & commitment for National Performing Arts Centre

Royal Carribean20190703214958

Royal Carribean

Empowering Employees and Customer Satisfaction at Royal Caribbean

Novo Nordisk20190703221751

Novo Nordisk

Making changes to deliver exceptional patient experiences with Novo Nordisk

E-On20190703222449

E-On

Mastering internal Customer Experience with E-On

AmeriGas20190703223702

AmeriGas

Renewed focus on Customer Experience for AmeriGas

The MET20190703223919

The MET

Customer Experience blueprint for The Metropolitan Museum of Art

Major Luxury Auto Manufacturer20190703223936

Major Luxury Auto Manufacturer

Customer Experience programs launch Major Auto Manufacturer to new levels of satisfaction

Mercedes-Benz20190715174831

Mercedes-Benz

Customer Experience transformation for Mercedes-Benz

A graph ranking customer experience firms according to strategy and offering with Strativity placing as a strong performer in the top right quadrant

Forrester Ranks Strativity Among the Top CX Strategy & Business Transformation Providers in the World.

Click here to download the full report: The Forrester Wave™: CX Consulting Practices: Experience Strategy And Business Transformation, Q2 2019.

Why read this report:

  • In-depth evaluation of Strativity and the other “nine providers that matter most”
  • Scoring for each firm’s current offering, strategy, and market presence
  • Profiles highlighting each firm’s core focus, strengths, and weaknesses
  • Guidance for your own partner selection processes

Thinking in Action

Insights, news, and perspectives to inform and inspire your thinking

Strativity’s “Perspectives” offers tips, trend reports, whitepapers, and thought-provoking posts to help you tackle your most pressing customer experience and business challenges.

CX Consulting 101 – How to Align Your Organization to Activate Change20191018200243

CX Consulting 101 – How to Align Your Organization to Activate Change

Throughout Strativity’s 17+ years in CX consulting, we’ve developed fundamental principles to help our clients avoid roadbloc...
7 Tips to Unite Teams Around Your Customer Experience Strategy20191016073018

7 Tips to Unite Teams Around Your Customer Experience Strategy

The first key to delivering exceptional experiences is, no surprise, an exceptional customer experience strategy — the kind o...
Customer Experience Innovation Workshop with Dorel Juvenile20190824003718

Customer Experience Innovation Workshop with Dorel Juvenile

Dorel Juvenile wanted to engage their global team in developing the next level customer experience for the company. We were t...

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