Strativity | Experience Design and Transformation Firm
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Exceptional Experiences
Culture by Design
Accelerated Transformation

16+

Years of
Customer Experience
Transformations

200+

Projects for Leading Global Brands

600M+

Enhanced Customer Relationships

1M+

Empowered Employees
Around the World
Welcome to Strativity!
Where our passion and commitment to your success is our purpose.
Strativity is a global experience design and transformation firm that cultivates purposeful relationships between your brand and your customers by unlocking your organization’s true potential.
Whether you are in need of customer experience design, employee engagement, culture design, or organizational change management, Strativity has the experience, expertise, and track record that delivers results.
At Strativity, we define an exceptional experience as a differentiated customer promise that is delivered consistently at each touchpoint along the customer journey.
Designing exceptional customer experiences requires you to understand the challenges that must be overcome to meet both your customers’ needs, as well as overcoming the challenges of your employees to deliver the experience.
Creating an exceptional employee experience is the first step towards delivering an exceptional customer experience that is both profitable and sustainable.

Strativity Named Vanguard Leader in ALM Intelligence Report

“As the only boutique consultancy designated a Vanguard leader, Strativity brings the same passion it has for the customer experience to the employee experience, a passion that clients find infectious, invigorating, and thoroughly engaging. This narrow, but deep market position enables Strativity to effectively serve both the SME market and the largest global corporations.”

 

The ALM Vanguard: Employee Experience Consulting, ALM Intelligence

Our Impact

Strativity has had the privilege to serve dozens of clients with varying needs across most major industry verticals. While our expertise in design, strategy, consulting, and management is transferable to most CX programs, our years of experience in specific areas of practice provide us with a level of specialization that is unrivaled by our competition. Here is a sample of the impact we make each day.

  • Mercedes-Benz

    #1 in J.D. Power Sales Satisfaction Index rankings in 3 years from #8. Boosted employee engagement by 10% in 12 months and by 20% in targeted areas.

  • Mastercard

    Redesigned and implemented VOC program in 19 countries.

  • The Kennedy Center

    Guest experience education program delivered to 1,100 of The Kennedy Center’s 4,000 staff and volunteers to date.

More Impacts
  • AmeriGas

    Shifted focus from selling liquid propane to providing a safe, reliable. and complete solution with 91% overall satisfaction.

  • Honeywell

    Double-digit growth in sales two years in a row and customer satisfaction improved by 20% in 12 months.

  • E.ON

    Maintained a sustainable business through a uniform customer strategy and improved their NPS from -30 to 54.

Take our complimentary, 10-minute CXM Assessment.
Our CXM Maturity Assessment evaluates your company’s progress through the customer experience management stages based on five core metrics. You will receive a customized report, and we will provide recommendations as to how you may be able to elevate your customer experience.