The ALM Vanguard: Employee Experience Consulting, ALM Intelligence
Strativity has had the privilege to serve dozens of clients with varying needs across most major industry verticals. While our expertise in design, strategy, consulting, and management is transferable to most CX programs, our years of experience in specific areas of practice provide us with a level of specialization that is unrivaled by our competition. Here is a sample of the impact we make each day.
#1 in J.D. Power Sales Satisfaction Index rankings in 3 years from #8. Boosted employee engagement by 10% in 12 months and by 20% in targeted areas.Read More
Redesigned and implemented VOC program in 19 countries.Read More
Guest experience education program delivered to 1,100 of The Kennedy Center’s 4,000 staff and volunteers to date.Read More
Shifted focus from selling liquid propane to providing a safe, reliable. and complete solution with 91% overall satisfaction.Read More
Double-digit growth in sales two years in a row and customer satisfaction improved by 20% in 12 months.Read More
Maintained a sustainable business through a uniform customer strategy and improved their NPS from -30 to 54.Read More