Strativity is a strategy and activation firm.
We are experts in customer experience consulting, employee engagement programs, journey mapping, and organizational transformation consulting.
What We Do
Customer Experience
Win in the marketplace by developing a differentiated customer experience strategy and bringing it to life.
Employee Experience
Elevate your team’s performance by creating a culture of empowerment, passion, and purpose.
Organizational Transformation
Engage your executives and employees so they embrace the change needed to better your organization.
How We Do It
Research & Insights
Map the customer journey, diagnose issues, and prioritize opportunities for improvement.
Strategy Development
Create the vision and plans to deliver memorable experiences that build brand loyalty.
Experience Design
Collaborate with customers and employees to define the ideal experience at every interaction.
Activation & Training
Engage, educate, and enable your people to adopt the strategies that drive results.
Becoming #1 in Satisfaction and Profitability
Customer Experience transformation for Mercedes-Benz
Business Challenge
Our mission was to align all dealers and employees around a commitment to improving customer satisfaction and to foster a healthy, engaged and productive environment (and of course this will raise the satisfaction index rating). Ultimately, this resulted in increased pride in the brand.
Path to change
Customized Customer Experience program delivered in-person to every Mercedes-Benz employee, with over 300 onsite workshops and planning sessions.
Results
No. 1 in national recognition award rankings, as well as double-digit sales growth for three years in a row. Employee Engagement improved by 10% in the first 12 months.
Satisfaction
“Through an intense focus on innovating both the employee and customer experience, the Strativity team helped organizations recognize their true full potential and increase revenues, profits, customer loyalty, and advocacy.”
Stephen Cannon, President & CEO, Mercedes-Benz USA
Success in Action
Working with global brands to empower employees
Stratvity’s work with organizations who want to differentiate through consistently
exceptional customer and employee experiences taps into the passion for enhancing
people’s performance. The result? Profitable, sustainable results.
National Performing Arts Center
Increased employee alignment & commitment for National Performing Arts Centre
Empowering Employees and Customer Satisfaction at Royal Caribbean
Making changes to deliver exceptional patient experiences with Novo Nordisk
Mastering internal Customer Experience with E-On
Renewed focus on Customer Experience for AmeriGas
Customer Experience blueprint for The Metropolitan Museum of Art
Major Luxury Auto Manufacturer
Customer Experience programs launch Major Auto Manufacturer to new levels of satisfaction
Customer Experience transformation for Mercedes-Benz
How TCU Financial Group transformed their member experience
Forrester Ranks Strativity Among the Top CX Strategy & Business Transformation Providers in the World.
Download the full report: The Forrester Wave™: CX Consulting Practices: Experience Strategy And Business Transformation, Q2 2019.
Why read this report:
- In-depth evaluation of Strativity and the other “nine providers that matter most”
- Scoring for each firm’s current offering, strategy, and market presence
- Profiles highlighting each firm’s core focus, strengths, and weaknesses
- Guidance for your own partner selection processes
Thinking in Action
Insights, news, and perspectives to inform and inspire your thinking
Strativity’s “Perspectives” offers tips, trend reports, whitepapers, and thought-provoking posts to help you tackle your most pressing customer experience and business challenges.
Proving ROI in Customer Experience: Research Report
CX Consulting 101 – Top Principles of Customer Experience Design
