Click here to download the full report: The Forrester Wave™: CX Consulting Practices: Experience Strategy And Business Transformation, Q2 2019.
Exceptional Experiences
Culture by Design
Accelerated Transformation
Culture by Design
Accelerated Transformation
16+
Years of
Customer Experience
Transformations
Customer Experience
Transformations
200+
Projects for Leading Global Brands
600M+
Enhanced Customer Relationships
1M+
Empowered Employees
Around the World
Around the World
Forrester Wave™: CX Consulting Practices: Experience Strategy And Business Transformation, Q2 2019
Forrester Research ranks Strativity among the top Experience Strategy & Business Transformation Providers in the world.
Why read this report:
- In-depth evaluation of Strativity and the other “nine providers that matter most”
- Overall and detailed scoring for each firm’s current offering, strategy, and market presence
- Written profiles highlighting each firm’s core focus, strengths, and weaknesses
- Guidance for your own partner selection processes
Strativity Named Vanguard Leader in ALM Intelligence Report
“As the only boutique consultancy designated a Vanguard leader, Strativity brings the same passion it has for the customer experience to the employee experience, a passion that clients find infectious, invigorating, and thoroughly engaging. This narrow, but deep market position enables Strativity to effectively serve both the SME market and the largest global corporations.”
The ALM Vanguard: Employee Experience Consulting, ALM Intelligence
Welcome to Strativity!
Where passion drives performance.
Strativity is a strategy and activation firm that engages the hearts, heads, and hands of executives, employees, and customers to deliver rapid and lasting change.
Whether you are focused on customer experience, employee engagement and culture, or organizational transformation and change management, Strativity has the expertise, experience, and track record to deliver results.
At Strativity, we define an exceptional experience as a differentiated customer promise that is delivered consistently at each touchpoint along the customer journey.
Designing exceptional customer experiences requires you to understand the challenges that must be overcome to meet both your customers’ needs, as well as overcoming the challenges of your employees to deliver the experience.
Creating an exceptional employee experience is the first step towards delivering an exceptional customer experience that is both profitable and sustainable.
Our Impact
Strativity has had the privilege to serve dozens of clients with varying needs across most major industry verticals. While our expertise in design, strategy, consulting, and management is transferable to most CX programs, our years of experience in specific areas of practice provide us with a level of specialization that is unrivaled by our competition. Here is a sample of the impact we make each day.
Mercedes-Benz
#1 in national recognition sales satisfaction index rankings in 3 years from #8. Boosted employee engagement by 10% in 12 months and by 20% in targeted areas.
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The Kennedy Center
Guest experience education program delivered to 1,100 of The Kennedy Center’s 4,000 staff and volunteers to date.
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AmeriGas
Shifted focus from selling liquid propane to providing a safe, reliable. and complete solution with 91% overall satisfaction.
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Honeywell
Double-digit growth in sales two years in a row and customer satisfaction improved by 20% in 12 months.
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E.ON
Maintained a sustainable business through a uniform customer strategy and improved their NPS from -30 to 54.
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Take our complimentary, 10-minute CXM Assessment.
Our CXM Maturity Assessment evaluates your company’s progress through the customer experience management stages based on five core metrics. You will receive a customized report, and we will provide recommendations as to how you may be able to elevate your customer experience.
