Featuring Lior Arussy, President of Strativity Group and one of the world’s authorities on customer experience and customer-centric transformation, the new DVD series teaches organizations how to become customer-centric rather than product-centric to increase profitability through customer loyalty, engagement, and trust.
The new Customer Experience Training Programs include the titles:
• Principles of Customer Experience
• Innovating the Customer Experience
• Creating a Customer-Centric Organization
• Customer Experience 2.0 with 10 Lessons from Customer Experience Transformation
Based on the track record of over 150 customer experience transformation projects, the new Videos bring in-depth insight to every employee at every organization
“We are proud to launch the new customer experience video programs and make our creative and insightful programs available to all” said Lior Arussy, President of Strativity Group. “With the new programs, every customer experience professional can bring high quality training to energize their employees and align their organizations” Arussy added.
Arussy’s passion and knowledge shared in these new training videos create lessons that are not only memorable and refreshingly stimulating, but also incredibly useful. He advocates, “Its not about your product. Your products are vehicles for some and aspirations to some. Customers at the end of the day are about dreams and stories. The question is are you going to be the dream fulfillers and are you going to be the stories they tell everyone?”
For sample video clips visit http://www.youtube.com/user/strativity?feature=results_main
The full length videos are available for single usage or as a network license.
For more information regarding the new DVD series contact [email protected]
Strativity Group, Inc. is a Customer Experience Consulting and Research firm that works with Global 2000 companies as well as emerging businesses around the world. Strativity Group was founded 10 years ago and has successfully completed 150 projects impacting 200 million customers and 350,000 employees throughout 21 countries. Some clients include Royal Caribbean, MasterCard, Nokia, SAP, Capital One, Crown Plaza Hotels & Resorts, Sage, FedEx, Siemens and Honeywell.