“Customer Experience is not just about

passion. It is about profitable results.”

~Lior Arussy

Creating a Culture of Employee Delight

Posted: May 21, 2014 by Katie Kazmierczak

The right, passionate people are the building blocks of your company. Without them, you are a commodity that will always fight for the next sliver of margin. To put yourself on the fast track to revenue growth, read this month’s excerpt from Customer Experience Strategy: The Complete Guide From Innovation to Execution.

Written by Strativity President and Founder Lior Arussy, Customer Experience Strategy provides a complete strategic and operational framework for organizations and individuals committed to delivering exceptional customer experiences. The book has been gleaned from years of designing and implementing customer experience strategies at organizations around the world.

Employees are at the heart of any organizational transformation. Are you leveraging your complete employee? Are you taping into their passion and desire to help your company succeed?

Throughout the year, we’ll be sharing excerpts from a chapter entitled “Employee Experience.” You’ll learn why it’s important to innovate your employee experience design, how to nurture your employees so they not only feel passionate about their work but also feel like they have played a part in the development of a company’s strategy, and why your commitment to them will benefit your customers – leading to strategic and financial success.

Free Chapter Download

Customer Experience Strategy

This download is also posted on the Human Capital Institute website.

Create a free account on to read more: 

On-demand podcast: Employee Engagement: Escape the Fatal Mistake and Build a Thriving Program 

The Power to Serve: Let Employees Make Mistakes – You’ll be Better Off

Why Employee Engagement Programs Fail

Technology Isn’t Everything – The Case for Investing in Your Employees

Serving Your Employees – Excerpts from Excellence Every Day

Excerpts from Customer Experience Strategy: Building a Delight-Enabling Staff

Excerpts from Customer Experience Strategy: The Foundation of Employee Experience

Employees Are Key to Customer Loyalty – Here’s Why

Engaging Employees and Igniting the Love of the Customer: A Journey to Number One

Three Effective Ways to Create a Cynical Culture

Capable, Ready and Willing: The Employee at the Center of the Customer Experience

Employee Engagement – Don’t Make the Wrong Assumptions

On-demand webcast: Employee Engagement: Proven Methods For Lasting Impact