“It’s Not an Experience if Everyone Else Does it – Differentiate!”

 

According to our 2009 Annual Customer Experience Management (CXM) study, only 50% of the respondents said that organizational changes, as a result of Voice of Customer surveys, drive competitive advantage.

 

The primary focus of the CXM Certification Program is to demonstrate how to successfully design and implement a customer experience strategy within your organization. Our training program will provide you with a practical, step-by-step blueprint to initiate and manage customer experiences in your organization. Based on the accumulated experience of Strativity Group in designing and launching customer experience programs in both Fortune 100 and emerging companies, this program will provide you with the guidelines for success. Filled with exercises, group discussions, and more than 200 customer experience templates, diagrams, and slides, you will be armed with the tools you need to make customer experience an organizational success.

What You Will Learn

 

“Make Your Organization’s Experience Different and Profitable.”

  • Advanced procedures to successfully build and implement CXM strategies

 

  • Innovative design strategies that transform your product-centric organization into a customer-centric one

 

  • How CXM can help you identify and penetrate new growth opportunities while simultaneously improving customer retention and loyalty

 

  • How to engage employees and build organizational buy-in for your CXM strategy

 

  • How to drive your organization’s growth and success through customer experience management

What will attendees receive?

 

“Customer Experience – Innovative Methods – Practical Ideas”

The complete blueprint for the CXM program, including:

  • Over 200 Customer Experience related slides, templates, charts, case studies, and white papers critical to your success

 

  • Certificate of Completion

Train Your Leaders
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