“It’s Not an Experience if Everyone Else Does it – Differentiate!”
According to our 2009 Annual Customer Experience Management (CXM) study, only 50% of the respondents said that organizational changes, as a result of Voice of Customer surveys, drive competitive advantage.
The primary focus of the CXM Certification Program is to demonstrate how to successfully design and implement a customer experience strategy within your organization. Our training program will provide you with a practical, step-by-step blueprint to initiate and manage customer experiences in your organization. Based on the accumulated experience of Strativity Group in designing and launching customer experience programs in both Fortune 100 and emerging companies, this program will provide you with the guidelines for success. Filled with exercises, group discussions, and more than 200 customer experience templates, diagrams, and slides, you will be armed with the tools you need to make customer experience an organizational success.