Aug 4, 2017
Customers may not be able to tell you exactly what product or service they want next, but they can provide insight. Through “listening plus,” you can bridge the gaps between your customers’ expectations and what you deliver.
Related posts:
Workshop Playbook: 9 Exercises to Spark CX Innovation
We’re kicking off the new year by sharing some of our favorite workshop exercises to discover unmet needs, develop CX strategies, al...
We’re kicking off the new year by sharing some of our favorite workshop exercises to discover unmet needs, develop CX strategies, al...
[Webinar] How Companies Can Connect EX + CX to Achieve Greater Business Impact
It takes a cohesive, engaged, and empowered team to bring any customer experience to life. Yet too often, organizations fail to tap ...
It takes a cohesive, engaged, and empowered team to bring any customer experience to life. Yet too often, organizations fail to tap ...
How to Write a Great Customer Experience RFP
Whether you're writing a Customer Experience RFP, Employee Experience RFP, Organizational Transformation RFP, or any other, our temp...
Whether you're writing a Customer Experience RFP, Employee Experience RFP, Organizational Transformation RFP, or any other, our temp...