Purpose-driven teams deliver exceptional.
Where others tell you ‘what,’ we show you ‘how.’ What is your vision? Are you too siloed? How do you inspire, empower, and enable your employees to deliver an optimized customer experience? How do you design and sustain a customer-centric culture? And what’s holding you back from delivering an exceptional customer experience today? You can rely on Strativity as your trusted partner to answer these questions and more.
Strativity provides both full transformations as well as à la carte advisory services. We can customize a program for you to satisfy both your short-term business needs while laying the foundation for long-term growth and sustainability. Allow us the opportunity to show you how you can unlock exceptional to…

Develop a customer-centric strategy and culture of innovation

Design experiences that increase customer retention and brand value

Maximize human capital to increase performance and profitability

Research & Measurement

Measurement Design & Architecture

Relationship Surveys

Economics of Customer Experience

Usability & UX Testing

Employee Engagement Surveys

Persona Development

Voice of Customer Assessment

Experience Gap Analysis

Moment of Truth Analysis

Innovation & Consulting

Transformation Acceleration Management

Omni-Channel Unification

CX Strategic Planning & Development

Feasibility & Action Planning

Current vs. Future State Gaps Analysis

Contact Center Assessment

Experience Innovation Workshops

CX Governance

Rewards & Recognition

Education & Development

CX Delivery & Performance

Employee Engagement for Managers

Soft Skills Training for Employees

Custom & Standardized Programs

Commitment & Sustainability Program

‘Best of World’ Lessons Program

CX Practitioners Certification

Customized eLearning

Communications & Design

Graphic Design & UX Design

Brand Identity Design

Narrative Framing & Copywriting

Signage & Collateral

Cultural Communications

Digital Transformation

Stakeholder Engagement

Video Production & Editing

Technology & Platforms

Customer Journey Mapping

Journey Visualization

Psychometrics

Journey Management

Leadership Coaching

We want you to feel confident in your decisions. We encourage you to compare Strativity’s capabilities and compatibility to other firms:
Journey Mapping to Journey Management
Touchpoint Dashboard is an innovative web-based SaaS application designed to give users the ability to easily create and manage customer journey maps. The platform allows users to assign touchpoint owners, action plans, and track progress made to support customer experience initiatives and improve business performance. With the ability to manage a variety of different journey maps, you now have the ability to manage the activities required to optimize from current to future state journeys.
Touchpoint Dashboard empowers you to see how effective you are improving customer satisfaction at each touchpoint and identify how best to allocate resources and coordinate between touchpoint managers. The platform also gives you access to the world’s largest community of journey mapping professionals for conversations, tips, and questions. You will have access to advanced education in journey mapping best practices and a knowledge base of training videos.