Blog

“Customer Experience is not just about

passion. It is about profitable results.”

~Lior Arussy

June News: Be Prepared for the Journey Ahead

Posted: Jun 17, 2015 by Brianne Spinelli

 

 

 

June 2015 News & Insights

 

Strativity Company Logo

 

Free Journey Mapping Webinar 

Doing It Right: A Best Practices Guide

 

 

Many companies show interest in creating a map detailing their customers’ journey and subsequently create one, but then do nothing with it. Customer journey maps are a tool. Like any tool, they will only provide the intended result if they are used properly. But how do you know if you’re doing it right?

 

Click here to register 

 

 

June CX Pulse

A Journey Map in Search of a Destination

 

 

In the latest CX Pulse study conducted by Strativity Group, responses indicate that, while many of us are creating maps and intend to keep them up-to-date, few actually assign ownership to touchpoints or know how to update the maps over time. 
 
 
 

Stay Tuned!
Coming this Fall…

 

 

Strativity Group is excited to bring you Journey Mapping Workshops!

 

September 17, 2015New Jersey

October 15, 2015Los Angeles, CA
November 19, 2015Dallas, TX

 
For more information, contact enj@strativity.com

 

Thank you for your continued support!

 

– The Strativity Team 

Expertise: 

Blog

#CustomerExperienceFail: How You Recover is Critically Important to Your Business

By Wayne Morris and

Ari Ashkenas

Read More   

 

Blog

Emotional Connections are the Icing on the CX Cake

By Tim Douek

Read More    

 

On the Radar: 

Press

Inc.com

How to Avoid Falling Into the ‘Success Trap’

By Lior Arussy

Read More

 

Press

iMediaConnection

The Evolution of Agency Talent

By Jason Burnham

Read More 

 

Press

Small Biz Daily

Creating Amazing Customer Experience- Excellence or Consistency

By Lior Arussy

Read More 

 

Upcoming Events: 

June 18-19, 2015

The Conference Board 13th Annual Change Management Conference

Marriott Downtown

New York, NY

More Information

 

August 11-13, 2015

CEM Certification: Australia & New Zealand

Venue TBD

Sydney, Australia

More Information

 

 

Other News: 

Social

Strativity has a NEW Facebook page!

Click here to Like us!

 

 

 

We are pleased to announce that Strativity has been named to the Inc. 5,000 list of America’s Fastest Growing Companies for the Second Year in a Row!

 

Learn more here