Blog

“Customer Experience is not just about

passion. It is about profitable results.”

~Lior Arussy

News and Updates – June 2014

Posted: Jun 10, 2014 by Katie Kazmierczak

Webcast: Accelerating Cultural Transformation

Business people celebrating success 2Date:  June 17, 2014
Time: 3pm – 4pm EDT 

Click here to register.
 
Consistently engaged employees are the key to creating better customer experiences and loyal customers, but as companies struggle to keep up with the fast-paced world of cultural transformation they are losing the hearts and minds of their employees. Why? Because nobody likes change.

Join Strativity President Lior Arussy as he explores why you need to move from change management to cause management, and why it is imperative that you present a purpose that will inspire your employees.

He will also discuss:

  • Principles for successful cultural transformation
  • How to design and deploy cultural transformation – in less than a year!
  • Why exceptional experiences are the new standard

Click here to register.


 

Have You Reached the Top of Customer Experience?  Climb

The CEM Maturity Assessment Model evaluates your company’s progress on the customer experience journey across the five core customer experience components: Customers, Employees, Strategy, Measurement, and Organization.

Click here to learn more and find out how you can secure a complimentary assessment for your company. 


 

 


 
Click here to enter to win a free Strativity CEM workshop for up to 40 people.

Clicktools, a Strativity partner, is running the promotion.

Clicktools believes that the “customer knows best.” Back in the day, personalized service was the only way of doing business.

 
Today’s customers still long to be known and appreciated, but technology can get in the way.

Discover instead how to leverage technology – like with Clicktools surveys that integrate with CRM – to better understand and delight customers.

The winner will be announced by mid June 2014.
 


 

Now on the Strativity Blog!


The Top 3 Company Culture Fixes That Don’t Work
Companies know culture is important, but they tend to get a little lost when they set out to make positive, lasting change. 

Creating a Culture of Employee Delight 
The right, passionate people are the building blocks of your company. Without them, you are a commodity that will always fight for the next sliver of margin. To put yourself on the fast track to revenue growth, read this month’s excerpt from Customer Experience Strategy: The Complete Guide From Innovation to Execution. 

 
 

 

Thank you for your continued support. 

– The Strativity Team