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Forrester’s Evaluation of CX Strategy and Business Transformation Providers20190611101650

Forrester’s Evaluation of CX Strategy and Business Transformation Providers

Forrester Research recently released its first in-depth evaluation of customer experience (CX) consulting firms, The Forrester Wave™: CX Consulting Practices: Experience Strategy and Business Transformation, Q2 2019. The report identifies the “nine providers that matter most” i...

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How to Write a Great Customer Experience RFP20191111224417

How to Write a Great Customer Experience RFP

White Papers
Whether you’re writing a Customer Experience RFP, Employee Experience RFP, Organizational Transformation RFP, or any ot...
CX Consulting 101 – How to Align Your Organization to Activate Change20191018200243

CX Consulting 101 – How to Align Your Organization to Activate Change

Blogs
Throughout Strativity’s 17+ years in CX consulting, we’ve developed fundamental principles to help our clients avoid roadbloc...
7 Tips to Unite Teams Around Your Customer Experience Strategy20191016073018

7 Tips to Unite Teams Around Your Customer Experience Strategy

White Papers
The first key to delivering exceptional experiences is, no surprise, an exceptional customer experience strategy — the kind o...
[ Webinar ] CX Day’s “Experience Design & Innovation” Panel20191001011808

[ Webinar ] CX Day’s “Experience Design & Innovation” Panel

Videos
October 1st was #CXDay2019 — a full day celebrating the professionals and companies that make great customer experiences happ...
Change Management Part 2: The Secret Ingredient of Change Resilience20190924170249

Change Management Part 2: The Secret Ingredient of Change Resilience

Blogs
Change resilience is the ability to adapt to change in a faster and more full way. This core competence plays an important ro...
[Podcast] “How to Effectively Respond to Change” with Lior Arussy20190910180647

[Podcast] “How to Effectively Respond to Change” with Lior Arussy

Blogs
Check out VoiceAmerica‘s new episode, “How to Effectively Respond to Change,” featuring Strativity founder ...
Customer Experience Innovation Workshop with Dorel Juvenile20190824003718

Customer Experience Innovation Workshop with Dorel Juvenile

Videos
Dorel Juvenile wanted to engage their global team in developing the next level customer experience for the company. We were t...
Change Management Part 1: Why Companies Fail to Change20190717223621

Change Management Part 1: Why Companies Fail to Change

Blogs
91% of companies have experienced a failure when trying to launch an organizational change initiative. Most often, there’s on...
5 Things the Auto Industry Should Invest in with Electric Vehicles20190618130128

5 Things the Auto Industry Should Invest in with Electric Vehicles

Blogs
Early adopters of Electric Vehicles (EVs) and others exploring EV options report being largely underwhelmed by the knowledge,...
Seeing the Forest AND the Trees—Reflections of Forrester’s CX ’19 Conference20190618113848

Seeing the Forest AND the Trees—Reflections of Forrester’s CX ’19 Conference

Blogs
The team here at Strativity is a big fan of Forrester’s annual CX conference. For the last few years, we’ve attended, present...
Forrester’s Evaluation of CX Strategy and Business Transformation Providers20190611101650

Forrester’s Evaluation of CX Strategy and Business Transformation Providers

Blogs
Forrester Research recently released its first in-depth evaluation of customer experience (CX) consulting firms, The Forreste...
5 Key CX Takeaways from the Medallia Experience Conference20190610153228

5 Key CX Takeaways from the Medallia Experience Conference

Blogs
Last week, LRW-CX and Strativity teamed up to sponsor Medallia’s annual Experience event, where roughly 2,000 experience mana...
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