Perspectives from Employee and Customer Experience Experts

Insights, news, and perspectives to inform and inspire your thinking.

Thinking in Action

Insights, news, and perspectives to inform and inspire your thinking.

Three Journey Mapping Rules You Should Break (Sometimes)20181218103633

Three Journey Mapping Rules You Should Break (Sometimes)

Journey Mapping is only two words, but it seems to have infinite definitions and implementation possibilities. On the surface it can seem like a bad thing that we aren’t on the same page for operationalizing Journey Mapping because the “rules” of the methodology aren’t being ho...

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[Podcast] “How to Effectively Respond to Change” with Lior Arussy20190910180647

[Podcast] “How to Effectively Respond to Change” with Lior Arussy

Blogs
Check out VoiceAmerica‘s new episode, “How to Effectively Respond to Change,” featuring Strativity founder ...
Customer Experience Innovation Workshop with Dorel Juvenile20190824003718

Customer Experience Innovation Workshop with Dorel Juvenile

Videos
Dorel Juvenile wanted to engage their global team in developing the next level customer experience for the company. We were t...
Change Management Part 1: Why Companies Fail to Change20190717223621

Change Management Part 1: Why Companies Fail to Change

Blogs
91% of companies have experienced a failure when trying to launch an organizational change initiative. Most often, there’s on...
5 Things the Auto Industry Should Invest in with Electric Vehicles20190618130128

5 Things the Auto Industry Should Invest in with Electric Vehicles

Blogs
Early adopters of Electric Vehicles (EVs) and others exploring EV options report being largely underwhelmed by the knowledge,...
Seeing the Forest AND the Trees—Reflections of Forrester’s CX ’19 Conference20190618113848

Seeing the Forest AND the Trees—Reflections of Forrester’s CX ’19 Conference

Blogs
The team here at Strativity is a big fan of Forrester’s annual CX conference. For the last few years, we’ve attended, present...
Forrester’s Evaluation of CX Strategy and Business Transformation Providers20190611101650

Forrester’s Evaluation of CX Strategy and Business Transformation Providers

Blogs
Forrester Research recently released its first in-depth evaluation of customer experience (CX) consulting firms, The Forreste...
5 Key CX Takeaways from the Medallia Experience Conference20190610153228

5 Key CX Takeaways from the Medallia Experience Conference

Blogs
Last week, LRW-CX and Strativity teamed up to sponsor Medallia’s annual Experience event, where roughly 2,000 experience mana...
Strativity Ranks Among the Top Experience Strategy & Business Transformation Providers20190529115614

Strativity Ranks Among the Top Experience Strategy & Business Transformation Providers

In the News
Strativity was among the select companies qualified by Forrester Research to participate in its latest Forrester Wave™ evalua...
Single Sign-On Services launched by Strativity20190523152918

Single Sign-On Services launched by Strativity

In the News
The world’s premier customer experience (CX) and culture design consultancy, Strativity Group, LLC., introduces Single Sign-O...
EVs ARE HERE … Is the US Auto Industry Ready?20190430122034

EVs ARE HERE … Is the US Auto Industry Ready?

Blogs
Quick answer: No! OK … that’s not very helpful, is it? Let’s dig in a bit. The reality is electric vehicles (EVs) are about t...
Before & After Design Thinking20190329155734

Before & After Design Thinking

Blogs
It’s not uncommon that I hear clients ask for clarity around what Design Thinking is all about. Some of them hear the buzzwor...
Forrester Research Goes In-Depth on CX20190328052047

Forrester Research Goes In-Depth on CX

White Papers
The Forrester Wave™: CX Consulting Practices: Experience Strategy And Business Transformation, Q2 2019. Why read this report:...
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