Thinking in Action
Insights, news, and perspectives to inform and inspire your thinking.
Forrester’s Evaluation of CX Strategy and Business Transformation Providers20190611101650
Forrester Research recently released its first in-depth evaluation of customer experience (CX) consulting firms, The Forrester Wave™: CX Consulting Practices: Experience Strategy and Business Transformation, Q2 2019. The report identifies the “nine providers that matter most” i...