“Customer Experience is not just about

passion. It is about profitable results.”

~Lior Arussy

September News: Next Generation Customer Journey Mapping

Posted: Sep 15, 2014 by Katie Kazmierczak





September 2014 News & Insights


Strativity Company Logo


Tomorrow’s Webcast

Journey Mapping: Actionable, Results-Driving Tools



Join Lior Arussy and Bruce Temkin as they discuss:
  • Clear, actionable steps to design an effective customer journey map
  • Case studies and lessons learned while working with some of the world’s leading brands
  • Techniques that will elevate your customer journey mapping to the next level 

Register here



Featured Event


CEM Certification – October 21 – 23, 2014



Are you a practitioner managing, leading, or championing customer experience in your organization? Strativity would like to cordially invite you to attend our Customer Experience Management (CEM) Certification program.
Get a firmer grasp on the core concepts, winning strategies and hot topics surrounding customer-centric culture. You will have a framework for next steps in your key focus areas when you return back to your organization.




Proof that Employee Engagement Drives Higher Sales and Customer Loyalty 


Tracy Riazzi, Customer Service Development Director for Automotive Management Services, Inc., and Lior Arussy, President of Strativity Group, discuss how they went beyond a score to change company culture and improve employee satisfaction, which in turn is driving higher profits and increased customer loyalty in this recorded webcast. 

Watch here




Thank you for your continued support!


– The Strativity Team 


In brief: 



September 16, 2014

1pm – 2pm EDT 

Next Generation Journey Mapping

Click to Register



October 21 – 23, 2014 

CEM Certification 

Orlando, Florida 

Click to Learn More



November 11 – 13, 2014 

CEM Certification

London, UK 

Click to Learn More



What’s new…


Flipping the Pyramid: How to Become Customer-Centric

Click to read



What Georgia’s Small Businesses Can Teach Big Corporations

Click to read




We are pleased to announce that Strativity has been named to the Inc. 5,000 list of America’s Fastest Growing Companies for the Second Year in a Row!


Learn more here




CX Day 2014 


Join CXPA’ s October 7 webinar with our client, Steve Cannon. Event is free and open to the public.

Learn more




Follow us on Twitter





Videos on organizational transformation, customer experience, innovation and more at the Strativity YouTube Channel.