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“Customer Experience is not just about

passion. It is about profitable results.”

~Lior Arussy

September News: Next Generation Customer Journey Mapping

Posted: Sep 15, 2014 by Katie Kazmierczak

 

 

 

 

September 2014 News & Insights

 

Strativity Company Logo

 

Tomorrow’s Webcast

Journey Mapping: Actionable, Results-Driving Tools

 

 

Join Lior Arussy and Bruce Temkin as they discuss:
  • Clear, actionable steps to design an effective customer journey map
  • Case studies and lessons learned while working with some of the world’s leading brands
  • Techniques that will elevate your customer journey mapping to the next level 

Register here

 

 

Featured Event

 

CEM Certification – October 21 – 23, 2014

 

 

Are you a practitioner managing, leading, or championing customer experience in your organization? Strativity would like to cordially invite you to attend our Customer Experience Management (CEM) Certification program.
 
Get a firmer grasp on the core concepts, winning strategies and hot topics surrounding customer-centric culture. You will have a framework for next steps in your key focus areas when you return back to your organization.

 

 

On-Demand
 

Proof that Employee Engagement Drives Higher Sales and Customer Loyalty 

 

Tracy Riazzi, Customer Service Development Director for Automotive Management Services, Inc., and Lior Arussy, President of Strativity Group, discuss how they went beyond a score to change company culture and improve employee satisfaction, which in turn is driving higher profits and increased customer loyalty in this recorded webcast. 

Watch here

 

 

 

Thank you for your continued support!

 

– The Strativity Team 

 
 

In brief: 

 

Tomorrow:

September 16, 2014

1pm – 2pm EDT 

Next Generation Journey Mapping

Click to Register

 

 

October 21 – 23, 2014 

CEM Certification 

Orlando, Florida 

Click to Learn More

 

 

November 11 – 13, 2014 

CEM Certification

London, UK 

Click to Learn More

 

 

What’s new…

 

Flipping the Pyramid: How to Become Customer-Centric

Click to read

 

 

What Georgia’s Small Businesses Can Teach Big Corporations

Click to read

 

 

 

We are pleased to announce that Strativity has been named to the Inc. 5,000 list of America’s Fastest Growing Companies for the Second Year in a Row!

 

Learn more here

 

 

 

CX Day 2014 

 

Join CXPA’ s October 7 webinar with our client, Steve Cannon. Event is free and open to the public.

Learn more

 

 

 

Follow us on Twitter

@StrativityGroup

 

 

 

Videos on organizational transformation, customer experience, innovation and more at the Strativity YouTube Channel.