Customer Experience Consulting

Deliver a standout customer experience to grow customer loyalty

Customer experience (CX) is how customers perceive your organization based on the sum total of their interactions. These perceptions drive behaviors that have enormous business impact – including customer loyalty, retention, spend, and advocacy – making CX one of the most critical challenges that organizations face today.

To design and deliver a winning customer experience, you need to understand both the needs and perceptions of your customers, as well as the challenges of your employees in embracing and executing the desired CX.

Mapping of employee and customer challenges around customer experience

Strativity provides a full range of customer experience consulting services to meet clients wherever they are with CX. Whether you need guidance and strategy to chart a winning path forward, execution support on specific CX activities, or hands-on partnership throughout an entire CX transformation journey, we are here to help.

How We Do It

Customer Experience Insights

Not sure where to start or where to go next? We apply our customer experience expertise to your business goals to understand the state of your CX and align your team around a practical roadmap to accelerate success.

Customer Experience Strategy

Looking to define how your organization will win with CX? We help you develop the strategies needed to build a sustainable competitive advantage that differentiates you in the market and drives profitable customer behaviors.

CX Design

Ready to bring your strategy to life? We engage your executives and employees in designing the ideal experience at every interaction in the customer journey, from awareness and onboarding to usage and support.

CX Activation

Need help executing your customer experience program? We help you activate your CX transformation with services like Employee Education, Internal Communications, CX Measurement, and CX Governance.

Customer Experience Training

Want to build the internal knowledge and skills needed to drive CX within your organization? We provide both off-the-shelf and tailored customer experience training for employees, business leaders, and CX practitioners.

CX Transformation

Looking for a partner to drive your entire CX transformation journey? Our proven methodology delivers end-to-end support to guide you from the first mile of CX research and strategy all the way through the last mile of employee activation and sustainability.

Related Thought Leadership

CX Consulting 101 – How to Align Your Organization to Activate Change20191018200243

CX Consulting 101 – How to Align Your Organization to Activate Change

Blogs
Throughout Strativity’s 17+ years in CX consulting, we’ve developed fundamental principles to help our clients avoid roadbloc...
7 Tips to Unite Teams Around Your Customer Experience Strategy20191016073018

7 Tips to Unite Teams Around Your Customer Experience Strategy

White Papers
The first key to delivering exceptional experiences is, no surprise, an exceptional customer experience strategy — the kind o...
Forrester’s Evaluation of CX Strategy and Business Transformation Providers20190611101650

Forrester’s Evaluation of CX Strategy and Business Transformation Providers

Blogs
Forrester Research recently released its first in-depth evaluation of customer experience (CX) consulting firms, The Forreste...

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