Wayne Morris Appointed as Principal in charge of Canadian Operations
HACKENSACK, N.J., Nov. 8, 2012 /PRNewswire/ — Strativity Group, a customer experience strategy design and transformation firm, announce today that Wayne Morris will be joining their team on November 12, 2012.
Mr. Morris joins Strativity Group in the position of Principal in charge of Canadian Operations and will be leading client engagements and business development in Canada.
Morris brings to Strativity Group two decades of expertise in customer experience and contact centre operations with Deloitte Consulting and TELUS. He has been a leader in the contact centre industry with a real passion for customer centricity. Morris has a diverse background in contact centre management, operations, and technology and has led performance contact centres in a number of industries including: Financial Services (Banking and Insurance), Telecommunications, Environmental, and Manufacturing.
Most recently, Wayne was Senior Vice-President of Sales for Gexel Telecommunications International where he specialized in developing outsourcing partnerships and building solutions that allowed his clients to not only focus on their core competencies, but also to improve their overall service quality by building brand equity and loyalty through exceptional customer interactions. Prior to that, Wayne was a Senior Manager at Deloitte Consulting; where he specialized in customer experience and contact centre strategy as well as operational transformations; and helped organizations deliver on their promises to customers while driving business results.
“As we expand our offering to clients worldwide, Wayne brings to Strativity a wealth of expertise and knowledge to serve our Canadian clients,” said Lior Arussy, President of Strativity Group. “Combining our proven methodology with Wayne’s passion will deliver exceptional results to our growing list of Canadian clients.”
Wayne Morris added, “I am delighted to join such a prestigious firm! I believe that there is tremendous opportunity in the Canadian marketplace to help organizations not only create a customer-centric culture and build customer trust, but also (and more importantly) execute on the customer experience promise.”
About Strativity Group, Inc.
Strativity Group, Inc. is a global customer experience transformation firm specializing in design, innovation and deployment of differentiating, profitable customer experiences and customer centric strategies. Utilizing a multidisciplinary methodology which includes diagnostics, consulting innovation, organizational readiness, employee education and communication we ensure successful execution and realization of the financial benefits. Our focus is very simple: successful execution of your customer experience strategy. These effective strategies typically deliver fast, measurable return on investment within 6-9 months.
Strativity Group. Inc. works with both Global 2000 companies as well as emerging businesses around the world. Our clients include Mercedes-Benz, Nokia, Computer Associates, SAP, American Management Association, Seagate Technology, Honeywell, Siemens, Dimension Data, FedEx, CATIC, Circle K, University of Pennsylvania, The Fund, Capital One, Jacada, Wyeth, Sage, Herbalife, Akibia, National, Lockheed Martin, Crown Plaza Hotels & Resorts and Nordea.
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