Keynote session to focus on customer experience management within contact centers
Rochelle Park, NJ January 14, 2009 — Strativity Group has accepted an invitation from the UW E-Business Consortium at the University of Wisconsin – Madison to address its customer service peer group. The company’s experts will discuss evolving customer relations trends and the future role of customer experience within customer service.
The Customer Service Peer Group is a forum for leaders and senior practitioners from leading Midwest organizations to share and discuss the business strategies and practices that effectively address this challenge.
Thursday, February 19, 2009, 9:30 a.m. – 3:00 p.m.
University of Wisconsin – Madison
Engineering Centers Building
Room 1025 (Research Presentation Room)
1550 University Avenue
Madison, WI 53706
For more information about Strativity Group, Inc. please visit https://strativity.com.
About Strativity Group, Inc.
Strativity Group, Inc. is a global customer experience research and consulting firm which assists organizations with the creation of differentiating experiences and profitable customer relationships. Utilizing research, consulting, education and communication programs, Strativity creates and implements customer experience strategies for its clients. At the core of its methodology is the development of action plans that are used to drive organizational change.
Strativity Group, Inc. works with Global 2000 companies as well as emerging businesses around the world. Our clients include Akibia, American Management Association, AMO, Capital One, CATIC, Circle K, CA, Crowne Plaza Hotels & Resorts, Dimension Data, DVTEL, FedEx, Herbalife, ICMI, Honeywell, Jacada, Lockheed Martin, Nokia, Nordea, Nortel, RightNow Technologies, Sage, SAP, Seagate Technology, Siemens, The Fund, University of Pennsylvania, Verint Systems and Wyeth.
Strativity Group Inc.
(201) 843-1315 ext. 1004
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