In addition to attending local events in Boston, Philadelphia, New York City, and San Francisco, Strativity’s Peter Haid took part in CX Day’s Experience Design and Innovation online panel.
Watch the recording to learn more about:
- Why it’s important to give customers a seat at the table when it comes time to designing or re-designing an experience
- The role employees in different positions can play in designing innovative customer experiences
- Helpful ground rules for customers and staff to use in design sessions
- The most effective tools employees and customers can use during these sessions