Six Steps to Journey Management

Journey management is defined as “an active process used to optimize the journey over time as the organization and customers evolve.” It enables an organization to remain on course in its efforts to optimize the journey and the customer experience. This six-step process of connecting journey maps to action plans doesn’t have to be daunting.

Peter Haid
Peter@touchpointdashboard.com


Thanks for visiting. If you’d like to access our thought leadership resources, please share your name and email address to receive a confirmation email that will unlock exceptional resources for you during this session.






Keep me updated and inspired with new blogs and thought leadership